Business Advisor, Program Services

WHO IS USA LACROSSE

USA Lacrosse a 501(c)(3) nonprofit corporation is a Recognized Sports Organization of the U.S. Olympic & Paralympic Committee. As the governing body of mens and womens lacrosse in the United States we collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport learn about the game keep participants safe and ensure everyone feels welcome. Supporting more than 425000 members we provide national leadership structure and resources to fuel and unify the sports growth and enrich the experience of its players coaches officials parents and program leaders.

USA Lacrosse believes a diverse team best positions our organization to fulfill its mission. We strive to attract and maintain a team of talented and dedicated professionals who represent the diverse nature of our membership and the national lacrosse community. We are committed to a team culture that ensures everyone feels welcomed valued included and heard.

Mission

As the governing body of lacrosse in the United States USA Lacrosse fuels the growth enriches the experience and fields the best National Teams.

Core Values

• We Influence - Written and Verbal Communication
• We Serve - Customer Focused
• We Create & Innovate - Creativity
• We Collaborate - Peer Relationships
• We are Humble & Honest - Integrity and Trust
• We Embrace Individuality - Diversity
• We Have Fun Work Hard and Play Hard

If this aligns with who you are and what you are looking for in an organization keep reading.

POSITION SUMMARY

USA Lacrosse is looking for a Business Advisor Program Services to join our this role you will lead the efforts for USA Lacrosses consulting business unit to leverage data to meet support and elevate the needs operations and administration of member organizations through customization of product delivery. You will be the liaison for Program Leaders and member organizations to help them use available programs and customizing them to help grow and enhance their program.

The Business Advisor Program Services is the subject matter expert (SME) on all programs and products offered by USA Lacrosse. You will work with the SR Manager Sport Experience Business Analyst and Sport Experience and Regional Development teams to develop and use business insights to advise Program Leaders educating them on ways to enhance and grow their programs by leveraging offerings available to them through their USA Lacrosse membership.

If you have prior experience in sales and/or business consultation with knowledge of lacrosse and building youth sport organizations this could be a great opportunity for you. We are looking for someone who is driven analytical and able to troubleshoot and solve problems using available data. This is a great opportunity to join a growing organization and work with passionate and talented individuals toward a common grow lacrosse throughout the United States during an exciting time as our sport gains visibility heading to the Olympics.

A Typical Day Looks Like

Strategy Consulting and Program Enhancement & Engagement

• Serves as USA Lacrosses outward facing SME on products and services developed by the Sport Experience team. This includes having an in-depth knowledge of how to implement and customize these programs using best practices so Program Leaders can elevate and grow their programs coaches and athletes through available member benefits.
• Works collaboratively with the Sport Experience team to customize member products and services for identified member organizations.
• Works with the Regional Development and Marketing teams to engage with member organizations and communities across the country to increase awareness of USA Lacrosse products and programs available. This includes identifying and engaging with internal and external stakeholders using data to identify areas of need.
• Develops and packages branded resources to provide individualized plans for Program Leaders to enhance the experience for the athletes coaches officials and families in their community while growing their programs.

Administration & Operations

• Collaborates with the SR Manager Sport Experience Business Analyst to identify member programs who may benefit from services offered through analysis of metrics and benchmarks collected through strategic outreach.
• Works with the Marketing department to package resources as needed for use with business unit and outreach initiatives.
• Researches and provides feedback to the Sport Experience team on products and needs identified in the marketplace.

Reporting & Analysis

• Continually collects evaluates and refines programs offered by using data and real-time feedback from Program Leaders on their experiences using our member-facing programs services and products. This includes evaluating and analyzing outcomes of programs offered through surveys and focus groups with participants (coaches and athletes) and Program Leaders to help USA Lacrosse learn and grow to meet the needs of our customers.
• Collaborates with the SR Manager Sport Experience Business Analyst and data analytics team to determine what data should be collected and measured so we can understand what contributes to impact growth continued participation and overall return on investment (ROI).
• Provides analysis what value programs who received personalized development plans gained capturing a before and after assessment to understand overall impact and success.

Is This You

• 5 to 10 years of experience in business consulting or strategic development. Experience managing volunteers and/or serving as a Program Leader for a lacrosse organization a plus.
• Ability to think proactively and strategically with the capacity to deal with shifting priorities based on business needs.
• Strong organizational skills ability to multi-task and meet required deadlines and exceptional attention to detail and follow up/through skills.
• Effective communication skills including written verbal and interpersonal. This includes the ability and confidence to speak publicly.
• Ability to exercise discretion and handle confidential information.
• Ability to work both independently and as part of a collaborative team in a remote fast paced results oriented work environment.
• Energetic go-getter with the ability to present a professional and assertive persona to negotiate build relationships and establish credibility and trust.
• Experience working with lacrosse programs and/or leagues with an understanding of what components are important to make a program successful.
• Previous working experience in a non-profit association or other member-based organization a plus.
• Proven experience working in a consultative/collaborative role requiring partnership and agreement among external parties with differing opinions and priorities a plus.
• Experience building and maintaining relationships and establishing trust to advance programs and organizational initiatives.
• Ability to listen to and evaluate the needs of an organization to make recommendations based on available products and services to build the program so it can achieve its goals and grow. This includes the ability to make best practice recommendations based on what they know from their industry experience.
• Ability to work collaboratively with internal team members and departments as well as external parties to problem solve and think outside the box to bring together differing perspectives to alignment and to gain buy in. This includes the ability to assist in the implementation and adoption of the solution.
• Intermediate to advanced knowledge of Microsoft 365 products specifically Word Outlook Excel PowerPoint and Teams. Knowledge of Salesforce a plus and the ability to learn new software programs.
• Ability to be flexible with work schedule to meet the needs of Program Leaders that may require work at night and/or on weekends.
• Ability to be flexible with established work schedule to accommodate travel needs that may require work at night and/or on weekends based on business needs.
• Willingness to develop and fuel the growth of the sport with diversity inclusion and equity in mind.
• Ability to align with USA Lacrosses Mission Vision and Values and Strategic Plan to support our initiatives and organizational goals.

Expected Hours of Work

This position is generally expected to work Monday through Friday from 8:30am to 5:00pm and occasionally requires longer hours or weekend work as related to events and other business needs. This is a hybrid position and works from the headquarters office in Sparks MD three (3) days a week with the flexibility to work from home (remote) two (2) days a week.

Compensation & Benefits Overview

The total compensation pay range (inclusive of base salary plus annual incentive pay potential) for this position is $66000 to $82500 commensurate with experience.

USA Lacrosse offers a competitive benefits package including but not limited to:

• Medical Dental and Vision insurance offering multiple options for Medical and Dental (eligible the first of the month following 30 days of employment).
• Company paid Life and AD&D at one times an employees annual salary up to $50000 and company paid Long Term Disability (LTD) at one year of employment.
• 403(b) retirement plan (eligible immediately upon hire) including a 4% employer contribution at one year of employment.
• Generous PTO company paid holidays bereavement jury duty and parental and maternity leave.
• Additional voluntary insurance options such as supplemental benefits through Colonial and Nationwide pet insurance.
• Discounts on USA Lacrosse merchandise.
• Free onsite gym at HQ office.
• Free parking.

Travel Requirements

Travel may be necessary up to 10% of the time (local regional). Travel would involve the following mode(s) of travel: car train or air. Some out of area and overnight travel may be expected.

EEO Statement