TX DIR Systems Analyst 3 -

Job Description

DESCRIPTION OF SERVICES
Texas Health and Human Services Commission requires the services of 1 Systems Analyst 3 hereafter referred to as Candidate(s) who meets the general qualifications of Systems Analyst 3 Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.

Understands business objectives and problems identifies alternative solutions performs studies and cost/benefit analysis of alternatives. Analyzes user requirements procedures and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures identify problems and learn specific input and output requirements such as forms of data input how data is to be; summarized and formats for reports. Writes detailed description of user needs program functions and steps required to develop or modify computer program. Reviews computer system capabilities specifications and scheduling limitations to determine if requested program or program change is possible within existing system.

The role of UI/UX designers is central to improving accessibility usability and responsiveness of the HHSC eligibility systems.

Key responsibilities include:

Lead user research initiatives and journey mapping to gain deep insights into user interactions and identify opportunities for optimization.

Proven UX Design Experience: Extensive portfolio demonstrating expertise in user research information architecture wireframing prototyping (low and high-fidelity) and usability testing.

Develop wireframes prototypes and visual hierarchies in accordance with established accessibility guidelines and branding standards.

Collaborate with Code for America and cross-functional teams to apply industry best practices in UI/UX design.

Engage in discovery workshops feedback sessions and sprint planning to ensure that design decisions are aligned with business objectives.

Employ a comprehensive suite of toolsincluding Figma Adobe XD Sketch and Hotjarand implement usability testing responsive design and SEO optimization strategies.

Experience with AI/ML Interfaces: Demonstrated experience designing user interfaces for systems that incorporate Artificial Intelligence or Machine Learning with a focus on explainable AI (XAI) and human-AI interaction principles.

Complex System Design: Ability to understand and design for complex business logic and regulatory requirements particularly in domains like government services healthcare or finance.

Data Visualization: Skill in presenting complex data and AI insights in a clear concise and understandable visual format.

Empathy and User Advocacy: Deep commitment to understanding user needs and advocating for user-centered design principles.

Collaboration & Communication: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and present design solutions to stakeholders.

Understanding of Accessibility Standards: Knowledge of WCAG and other accessibility guidelines to ensure inclusive design.

Bonus: Experience with eligibility determination systems or similar rule-based data-intensive applications.

CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
- 11 Required Hands-on experience designing user interfaces and experiences for enterprise systems including wireframes prototypes and visual hierarchies using tools like Figma Adobe XD and Sketch.
- 11 Required Demonstrated ability to collaborate with technical and non-technical teams translating business needs into intuitive design solutions that align with accessibility and branding standards.
- 10 Required Experience applying UX design principles such as hierarchy contrast and alignment to create responsive and accessible web and mobile interfaces.
- 10 Required Experience creating wireframes and prototypes that support agile development cycles including sketch-to-visual fidelity transitions.
- 5 Preferred Experience designing graphical diagrams and visual narratives to communicate timelines workflows and system architecture.
- 3 Preferred Demonstrated ability to facilitate design workshops and feedback sessions with stakeholders ensuring alignment with business goals and user needs.
- 3 Preferred Bachelors degree in graphic design Human-Computer Interaction Computer Science or related field. Equivalent experience may be substituted.
- 3 Preferred Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.

TERMS OF SERVICE
Services are expected to start 10/01/2025 and are expected to complete by 01/31/2026. Total estimated hours per Candidate shall not exceed 960 hours. This service may be amended renewed and/or extended providing both parties agree to do so in writing.

WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM excluding State holidays when the agency is closed.

The primary work location(s) will be at 4601 W Gudalupe St Austin Texas 78751. The working position is Hybrid - On Site and Telework. Any and all travel per diem parking and/or living expenses shall be at the Candidates and/or Vendors expense. Texas Health and Human Services Commission will provide pre-approved written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends evenings and holidays as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission.

OTHER SPECIAL REQUIREMENTS
Program will only allow candidates who are LOCAL TO THE AUSTIN AREA ONLY (Within 50-mile radius).