Automotive Dispatcher/Production Manager
Automotive Dispatcher/Production Manager
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$ 50000 - 90000
1 Vacancy
Job Description
The Ed Napleton Automotive Group is looking for our nextAutomotive Dispatcher/Production ManagerLocated at Napletons Arlington Heights CJDR theAutomotive Dispatcher/Shop Manageris responsible for scheduling and dispatching service repair orders to technicians.
Take advantage of this rare opportunity to join one of the countrys largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout seven states. Our strength comes from the more than 3500 employees nationwide. We are currently the tenth largest automotive group in the country providing incredible growth opportunity.
What We Offer:
- Potential pay between $50000 - $90000
- Medical Dental and Vision Insurance
- 401k and additional benefits
- Vacation Time
- Discounts on products services and vehicles
- Extensive and ongoing training with specialists
- Family Owned and Operated- 90 years in business!
Job Responsibilities:
- Planning organizing leading and controlling the flow of service work through the service department in a professional timely manner while ensuring quality repairs at a fair cost to the client
- Allocating technician and workshop time and resources to facilitate maximum productivity in accordance with policy and the technician skill level required
- Manage software dispatch systems and maintain customer relationships with the dispatch technicians
- Sets work priorities to consider repeat repairs or clients who are waiting
- Accurately estimate shop capacity and shop loading and provide accurate reports upon request
- Review job status frequently logging status and reporting any change in time or cost estimates to the appropriate service consultant
- Provides customers with updates and builds positive customer relationships
- Ensure proper repair documentation i.e. complaint cause and correction noted on every repair order with punch time for each operation.
Job Requirements:
- 5 years prior automotive technician experience
- Excellent communication and customer service skills
- Proficient computer skills
- Ability to multitask in a fast-paced environment
- CDK experience preferred
- 18 years of age to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws
Required Experience:
Manager
Employment Type
Full-Time
