Site Reliability Engineer for Observability Services
Site Reliability Engineer for Observability Services
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Job Description
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
We build up a new next-gen SRE team in our state-of-the-art office in Budapest Shanghai and Montreal to evolve our cloud platform capabilities and shape the industry. Site Reliability Engineering as part of the development organization provides24x7deep technicalcoverage forIncident Management (Outages and other incidents with major customer impact) and builds automation for large-scale systems. We share a Live Site First culture and care for the business continuity of our customers running mission critical applications in the Cloud.
We are looking for motivated Site Reliability Engineers to take active role in driving DevOps and Reliability topics within the organization.
EXPECTATIONS AND TASKS
As a Site Reliability Engineer you will have the opportunity to operate and support business critical Cloud services. As part of your daily job you will proactively monitor the service behavior and identify areas for improvement. You will participate in the development of tools for monitoring and troubleshooting cloud services built on latest open source and SAP technologies following SRE principles.
What you will do
Act as technical expert during Live Site incidents (downtimes of supported services in scope) investigate and solve incidents on a deep technical level.
Drive root cause analysis and follow-up improvements to prevent issues from reoccurring.
Perform in-depth troubleshooting and log analysis to identify and solve complex issues in accordance with internal and external SLAs.
Build software-based solutions to address improvements in service stability and reliability.
Enhance infrastructure and platform monitoring by gathering system metrics (4 Golden Signals) and implementing tools for recovery.
Integrate and collaborate closely with development teams and work with them on outputs from Postmortems and product improvements.
Learn new technologies and keep up to date with latest development increments.
Define advocate apply SRE best practices
Participate in the on-call rotation (follow the sun approach) to react to major incidents. On-call has a special compensation package.
If you are interested in software engineering based on cutting-edge technology you will find an inspiring and professional environment for your learning and growth. You will be working in close collaboration with the development teams that build the services which are in your responsibility. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Bachelors degree in computer science or engineering or equivalent combination of education and experience
Good understanding of modern cloud architectures (experience with Cloud Platforms such as AWS Azure GCP are a plus)
Enthusiasm for automation - make the computers do the work for you
Working efficiently in emergency situations. Affinity to quickly analyze and solve problems in a worldwide team setup
Excellent team player passionate about his/her work self-motivated and driven
Excellent communication skills - precise based on facts
Fluency in English
Professional experience in at least one of the following areas and good knowledge of the rest
Experience with one programming language (e.g. Java C# Python Go) and troubleshooting.
Scripting and automation
Experience with Unix/Linux operating system and good understanding of Linux internals
Experience with modern monitoring logging and alerting tools (Dynatrace Grafana Kibana)
Database (PostgreSQL) Administration and support
Security best practices for application development and operations in Cloud Environment
Experience with any of the following is considered an advantage
Network architecture e.g. TCP/IP MAC addresses IP packets DNS OSI layers and load balancing
Experience with REST APIs is a plus
Cloud and container technologies such as Cloud Foundry Kubernetes Docker
Git GitHub Maven Jenkins Gradl
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: . Requests for reasonable accommodation will be considered on a case-by-case basis.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Additional Locations:
#SAPNextGen
Employment Type
Full-Time
