Asset & Configuration Management Lead

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

KEY RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

• Strategic Leadership: Oversee the end-to-end lifecycle of configuration and asset management in accordance with ITIL standards.

• Develop and execute strategies to enhance the maturity of these processes throughout the organization.

• Develop refine and document policies processes and procedures for configuration and asset management.

• Manage the discovery mapping and record management processes via IT Operations Management (ITOM) processes and tools.

• Maintain an accurate inventory of all hardware and software assets throughout their lifecycle.

• Ensure the integrity and accuracy of the Configuration Management Database (CMDB) and IT Asset Management repositories.

• Coordinate asset procurement deployment transfers disposals and audits.

• Ensure compliance with software licensing agreements and track renewals.

• Establish and enforce policies and procedures related to asset tracking tagging and usage.

• Collaborate with finance and procurement teams on budgeting forecasting and vendor negotiations.

• Generate reports and dashboards on asset utilization inventory status and cost analysis.

• Support audit and compliance activities including internal controls and regulatory requirements.

• Manage vendor relationships and contract records related to IT assets.

• Train and guide team members and stakeholders on asset management processes

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree in Computer Science Information Systems Business Administration or a related field.

• 8 years of progressive experience in managing configuration management and/or asset management processes.

CERTIFICATIONS LICENSES REGISTRATIONS

• Strong understanding of ITIL v3/v4 frameworks with ITIL Foundation certification required.

FUNCTIONAL SKILLS

• Strong knowledge of ITAM frameworks (e.g. ITIL ISO 19770).

• Significant hands-on experience with ServiceNow specifically in Configuration Management Database (CMDB) and Asset Management modules.

• Demonstrated experience designing implementing and continuously improving ITIL-based configuration and asset management processes.

• Experience managing IT asset lifecycles including procurement deployment maintenance and disposal.

• Experience leading or mentoring a team of IT professionals.

• Excellent communication leadership and interpersonal skills with the ability to engage and influence stakeholders at all levels.

• Analytical mindset with a passion for using data to drive decisions and process improvements.

• Familiarity with audit compliance and regulatory frameworks relevant to IT asset management (e.g. SOX HIPAA GDPR) is a plus.

• Experience managing vendor relationships and procurement processes.

• Familiarity with configuration management databases (CMDB) and service management platforms.

• Ability to design and maintain robust data models within the CMDB and asset management modules.

• Strong project management skills with experience delivering process improvements and IT solutions on time and within scope.

• Keen attention to detail and commitment to data integrity.

• Demonstrated success in navigating organizational change and driving user adoption of new tools and processes.

• Continuous learner staying abreast of emerging trends in IT service management ServiceNow capabilities and industry best practices.

Preferred Experience

10-12 years of related Asset Management experience

General Description of Available Benefits for Eligible Employees of CRC Group: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of CRC Group offering the Group offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. Depending on the position and division this job may also be eligible for restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.