Customer Care Professional Spanish & English Speaker
Customer Care Professional Spanish & English Speaker
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Job Description
At American Express our culture is built on a 175-year history of innovation shared valuesand Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
We are a brand built to go further and provide the best customer experience. For us having the most exceptional colleagues is paramount.
How will you make an impact in this role
As a company representative you can create positive interactions with our customers every day from selecting a travel experience or unique lifestyle to helping them with their daily addition you can develop your skills through industry eading training all while learning what it means to continuously set the standard for first-class service where you are first.
Minimum qualifications
- Provide world-class customer service responding to customer queries and concerns across multiple channels (calls chat mobile messaging)
- BuildmeaningfulrelationshipswithourCustomersthroughaconsultativeapproachunderstandingtheircurrentandfutureneedsprovidingfirst-contactresolutionandnegotiatingapositiveoutcomeforyouandAmericanExpress
- ImproveourcustomersexperiencebyidentifyingopportunitiestodeliverproductsbasedonourAffiliatesneedsandenablethemtotakefulladvantageofouronlineandmobileservices
Preferred qualifications
- High level of Spanish with strong verbal and written communication skills especially in a business context.HighknowledgeofcommunicationinEnglishspokenandwrittenisrequired.
- Demonstratepersonalexcellencebybeingpositiveindifficultsituationsandassertiveinmanagingthem.
- Demonstratepassionforservicebyprovidingexceptionalserviceineveryinteractionwithourcustomers.
- Abilityandresiliencetoworkinafastdynamicenvironmentandtoperformmultipletasksusingmultipledigitaltoolsandsystemstoserveourcustomers.
- Excellentnegotiatingskillsinfluenceandingenuity
- Strongattitudetoteamworkandcollaborationwithcolleaguesacrossthecompany.
- Criticalanalyticalandanticipatorycapacityproblem-solvingcapacityandcloseattentiontodetailandcompliancewithcompanypoliciesandprocedures.
- Trusttoworkinavirtualenvironment
Non-considerations for sponsorship:
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.
Considerations for sponsorship:
Depending on factors such as business unit requirements the nature of the position cost and applicable laws American Express may provide visa sponsorship for certain positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
