Desktop Support Technician (Secret Cleared)
Desktop Support Technician (Secret Cleared)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Provide Tier I and Tier II technical support for end-users including hardware software and network troubleshooting.
- Install configure and maintain desktop and laptop systems in accordance with DoD security requirements.
- Support Microsoft Windows OS Active Directory Microsoft Office Suite and common DoD applications (e.g. SIPR/NIPR systems CAC authentication).
- Assist with account creation permission management and security group administration in Active Directory.
- Ensure compliance with DoD cybersecurity policies (e.g. STIGs RMF DISA guidelines).
- Support patch management antivirus updates and system hardening for endpoint security.
- Coordinate with network server and cybersecurity teams to resolve system and connectivity issues.
- Maintain inventory of IT equipment and assist with asset management.
- Document support issues and resolutions in ticketing systems such as Remedy ServiceNow or similar.
Required Experience:
IC
Employment Type
Full-Time
