Microsoft Dynamics 365 Contact Center Solutions Architect

Microsoft Dynamics 365 Contact Center Solutions Architect

Location:Onsite in Atlanta GA (U.S.)
Travel:Up to 25%

Are you a seasoned architect with deep expertise inCCaaS platforms like Microsoft Dynamics 365 Contact Centerand have a passion for transforming customer engagement through AI and omnichannel solutions

If you thrive in strategic roles enjoy guiding Clients from vision to execution and youre comfortable navigating both technical and business landscapes as well as have experiencing leading implementations that integrate conversational AI voice and chat into scalable enterprise platformsand youre ready to do it again let us know and apply today!

What Youll Do

• Own thearchitecture design and deliveryof Dynamics 365 Contact Center solutions includingOmnichannel for Customer ServiceVoice andChat.
• Leadclient engagementsfrom pre-sales through implementation including workshops demos and solution roadmaps.
• Design and integrateConversational AIexperiences usingCopilot StudioPower Apps and other conversational AI platforms.
• Collaborate with stakeholders to gather business and technical requirements and translate them into scalable maintainable solutions.
• Build and optimizemulti-turn intent-driven conversational flowsusing Microsoft and third-party NLU platforms.
• Hands-on experience with Generative models like GPT Gemini LLaMA Copilot or custom generative architectures.
• Ensure performance scalability and reliability of deployed solutions usingAzurePower Platform andCognitive Services.
• Provide thought leadership onAI strategycustomer experience andcontact center modernization.

What Were Looking For

• 8 years of experience withCCaaS/Contact Center ACD/IVR and digital platforms
• 3 years of Conversational AINLP andintent modeling.
• Experience withIVRchatbot andvoice assistantdesign.
• Experience integrating Dynamics 365 withAzure AI servicesMS Teams Power Platform and third-party NLU tools preferred.
• 8 years of programming experience inC#TypeScriptPython or similar.
• Experience with cloud-native architecturesandAzure DevOps.
• Experience inpre and post salessolutioning andtechnical leadership.
• Communication and stakeholder management skills.
• Preferred knowledge of Microsoft Dynamics 365 Contact Center includingOmnichannel for Customer ServiceUnified Routing andVoice Channel.
• Preferred Microsoft certifications such as:
  • Dynamics 365 Power Platform Solution Architect Expert
  • Customer Service Functional Consultant Associate
• Knowledge ofNuance MixAmazon Lex orGoogle Dialogflowis a plus.
• Bachelors or advanced degree in Computer Science Information Systems or related field preferred.

Why youll love it here:

Culture:
At Navixus/Tech Mahindra we are a culture of driving positive change celebrating each moment and empowering all to Rise drives us to dream do and become more.

The pay range for this role is $160000 to $210000 per annum. Tech Mahindra also offers benefits like medical vision dental life disability insurance and paid time off (including holidays parental leave and sick leave as required by law). The exact offer terms will depend on the skill level educational qualifications experience and location of the candidate.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race religion color sex age national origin or disability. All applicants will be evaluated solely on the basis of their ability competence and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at

Required Experience:

Senior IC