Threat Assessment Manager - GWS Technology & Security Operations (Remote)
Threat Assessment Manager - GWS Technology & Security Operations (Remote)
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Job Description
At Capital One we dare to dream disrupt and deliver a better way. Our goal is simplebring ingenuity simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value celebrate and respect each teammates unique talents experience and contributions.
In GWS our team manages a diverse portfolio of mixed-use owned and leased properties. Were constantly transforming our workplace to enable our employees to work the way they work best. But it doesnt stop there. We dont just reimagine and create fabulous spaces and amenities we also manage and operate them and ensure the safety and security of our employees and the communitywere a well-oiled machine! Thats why our team is seeking a Threat Assessment Manager to join our GWS Team.
The GWS Threat Management Team (TMT) is responsible for the assessment and management of workplace violence prevention incidents assessing external and internal threats and supporting a variety of corporate and retail security threats and concerns. The Threat Management Team has oversight of policy plans training screening threat assessment and management incident analysis summary reporting and continuous review/mitigation of threats and workplace violence issues.
The Threat Assessment Manager will be responsible for assessing and managing workplace violence (WPV) concerns; direct and indirect threats against associates assets and the business which may include harassing and threatening communications social media posts and other incidents. This position will require on-call responsibilities on a rotating basis with other team members
The ideal candidate should:
Possess the skill to not only prioritize multiple tasks concurrently but do so with a high degree of skill and efficiency.
Respect individual contributions as part of highly-effective teams and look for opportunities to help others be successful
Be a driven self-starter who understands and prioritizes business critical work
Thrive in a fast-paced environment that involves both working independently and collaborating with others
Foster a culture of care inclusivity and psychological safety.
Be able to produce written and verbal communications that are grounded and well-thought-out concise clear and inspire confidence
Holds self accountable to Capital One values of excellence and doing the right thing
Key Responsibilities:
Maintain the confidentiality of customer associate and business data at all times
Provide direct support to associates experiencing crisis such as suicidality and Intimate Partner Violence (IPV)
Stay current on the latest tools to accurately monitor and assess threats
Effectively share information with appropriate management in a time sensitive manner
Maintain proper case management processes and documentation on all threatening incidents
Successfully complete ongoing training and certifications in threat assessment and workplace violence subjects
Threat Assessment & Management
Conduct research and interviews in accordance with all state federal and local laws
Conduct threat assessments and investigations
Use a variety of open source and social media networking sources and platforms perform threat assessments on a wide variety of issues and concerns
Collaborate with Legal Associate Relations Human Resources and other partners on workplace violence (WPV) issues including coordinating meetings to review critical incidents assess program effectiveness and address potential threats
Prepare internal and external documentation on persons of interest or concern
Determine and recommend appropriate mitigation methods that are consistent with industry best practices and regulatory requirements
Workplace Violence Mitigation
Liaise with law enforcement on criminal incidents
Participate as an active member in professional security organizations including the Association of Threat Assessment Professionals
Consult with stakeholders regarding employee and contractor terminations and personnel actions that may require security assistance
Develop and deliver training in person and remotely in subjects such as Workplace Violence Prevention and Response Suicide Intervention Intimate Partner Violence and general threat assessment process
Basic Qualifications:
Bachelors degree or military experience
At least 4 years of private sector corporate security law enforcement military experience or any combination of the three or equivalent
At least 4 years in Behavioral Threat Assessments
At least 4 years of experience working directly with individuals in crisis
Preferred qualifications
Masters Degree Security Management Criminal Justice Psychology or relevant area of study
At least 7 years of private sector corporate security or Law Enforcement experience
At least 7 years in Behavioral Threat Assessments
Professional certification as a Certified Threat Manager (CTM) through the Association of Threat Assessment Professionals
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $126700 - $144600 for Manager Security ServicesCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
