Director, Client Service
Director, Client Service
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Job Description
We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary please apply...
Job Details
GDCCoE
- GDCCoE
About The Role
The Director Client Services (MCP) in the Insights division is a pivotal role responsible for managing multi-country projects and ensuring client satisfaction. Reporting to the MD this role involves significant client interaction requiring proficiency in English and Japanese to effectively communicate and understand client needs. The Director will work closely with various stakeholders including Global Delivery Centres (GDCs) Centres of Expertise (CoE) and other teams to leverage their capabilities and deliver impactful insights. The role is crucial in driving client delivery and maintaining high standards of service.
Job Goals
- Manage multi-country projects and ensure timely delivery of insights.
- Collaborate with GDCs CoE and other teams to leverage and integrate their capabilities.
- Understand and converse with clients to address their business questions.
- Work with Kantar assets to craft and report studies effectively.
- Ensure client needs are met and report findings accurately.
- Demonstrate versatility in research communication and project management.
- Prepare and present case studies to evaluate research designs.
Ideal Skills and Capabilities
- Bilingual in English and Japanese to manage client interactions effectively.
- Strong negotiation skills to handle multi-country projects.
- Ability to collaborate with various teams and collaborators.
- Versatility in research communication and project management.
- Experience in crafting and reporting studies using Kantar assets.
What part of Kantar might I be joining
Youll be joining our Insights division the masters of using data to resolve challenges. They help brands define what they should stand for how to reinvent and renew their offer how to better reach audiences and how to win with consumers. By blending human insights expertise with the latest technology advances Insights make sure we can deliver innovative information to brands everywhere.
Why join Kantar
We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology we can really help brands discover some amazing insights.
And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
At Kantar the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore we welcome applications from all sections of society and do not discriminate based on age race religion gender pregnancy sexual orientation gender identity disability marital status or any other legally protected characteristics.
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment which may include your details being shared with the hiring manager.
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Location
Tokyo Shinjuku Maynds TowerJapanKantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.
We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.
Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.
Required Experience:
Director
Employment Type
Full-Time
