Senior Research Manager
Senior Research Manager
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Job Description
Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.
In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.
But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
At Multiverse we blend AI-powered coaching applied learning and human support to help people and businesses make real-world impact.
To build truly intelligent human-centred products we need a stronger foundation of insight. Thats where you come in.
Were hiring a Senior Research Manager to lead and scale user research across the organisation. Youll own the cross-functional research function ensuring every teamfrom Learning to Tech to Deliveryhas access to powerful actionable insights that are applied not just generated.
Youll report to the Director of Experience Design and partner closely with 3 Product Directors and 2 Product Design Managers to embed research into decision-making at every level.
What Youll Do
Lead high-impact cross-functional research that directly shapes product and business strategy.
Build a unified searchable taggable insight repository that empowers teams to self-serve and trust research as a source of truth.
Ensure research insights are applied across the businesscollaborating with Product Directors and Group Leads to influence roadmaps priorities and decisions.
Champion the voice of both customers and learners at the executive level while supporting teams to take ownership of insight locally.
Establish and scale regular User Connect Sessions where product teams join customer calls and/or conduct lightweight research weekly.
Actively contribute to experience reviews embedding customer insights in every journey and interface.
Run quarterly insight playbacks to surface the top customer and learner pain points that inform leadership priorities.
Operate as a 60:40 player-coach: drive insight work directly while building managing and mentoring a high-performing research team.
Support direct reports with clear development goals and timely consistent feedback. Inspire and upskill the team with latest UXR thought leadership and best practice
Continually raising the bar and quality of research at Multiverse through improved UXR ops and impact tracking
Leverage AI tools to streamline research workflowse.g. synthesis tagging pattern recognitionwhile maintaining rigour and ethics.
Enable non-researchers to confidently run foundational research and gather insight through training coaching and ops support.
Create and track research KPIs to show impact on business outcomes such as retention and CSAT.
About You
8 years of user research experience in a high-growth or fast-paced tech company.
Minimum 3 years managing user researchers with a proven track record of developing talent and building high-trust teams at more than one company.
Proven experience in influencing cross-functional teams and senior stakeholders including Product Engineering Learning Delivery and SLT.
Expertise in a wide range of qualitative and quantitative research methods.
Strong synthesis and storytelling skills including the ability to create executive-ready summaries that land.
Experience using AI tools to speed up and scale research workflows without compromising quality and ethics.
A collaborative systems-thinking mindset that drives clarity quality and curiosity across the product development lifecycle.
Deep belief in continuous learning and building a culture of evidence-based decision-making.
Bonus Points If You Have...
Experience working in applied learning coaching or enterprise SaaS environments.
Worked with LLM engineers prompt designers or designed AI-native research tooling/workflows.
Experience setting up confidence-level scoring or ROI metrics to track research application and business impact.
Benefits
Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - we collaborate in the office 3 days per week
Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year
Team fun - weekly socials company wide events and office snacks!
Our commitment to Diversity Equity and Inclusion
Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
Required Experience:
Manager
Employment Type
Full-Time
