User Experience Research Assistant (UXR) | S2 | Homes | Milton Keynes
User Experience Research Assistant (UXR) | S2 | Homes | Milton Keynes
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1 Vacancy
Job Description
Join our community:
As a User Experience Researcher within the Homes UX Team youll be responsible for undertaking the research and user testing activities. To help define and develop new portal features for our mortgage brokers to transform the service we offer and the way in which we do business together.
This position requires an excellent customer focus with the ability to plan prioritise and execute research aligned to strategic business priorities. It also requires excellent communications skills to be able to clearly articulate findings and actionable insights. The role will also support the wider communication of the new broker features and enhanced broker experience.
The difference youll make:
Work closely with UX designers feature teams and product owners sales and business experts to gather information about the project requirements and establish key research priorities;
Plan and conduct user research studies using variety of quantitative and qualitative methods to understand both broker and customer behaviours motivations and trends
Prepare discussion guides recruitment moderate or note take research sessions if appropriate;
Map broker and customer journeys technological developments undertake competitor benchmarking to help understand the wider landscape we are looking to transform;
Ability to analyse research findings share key themes and trends combine with internal / market data make recommendations to influence business decisions and drive the project forward;
Share results and insights with relevant stakeholders so they are clearly understood across different audiences from project members to senior management level.
What youll bring:
Extensive business experience.
Demonstrableexperience of a range of user research methods (i.e. moderated interviews usability testing surveys) and able to apply appropriate methods for different strategic priorities.
Ability to analyse data and translate into clear findings that help inform decisions
Create and deliver clear and actionable research reports and presentations.
Flexibility adaptability with the ability to multi-task.
Ability to work independently and be delivery focussed.
It would also be nice for you to have:
Educated to degree level
Experience of planning and running usability testing and using design tools such as UserZoom Attest and Figma Figjam
Background knowledge of Mortgages Channels & Segments or Business to Customer markets e.g. Mortgage Intermediaries
Working practice of customer design thinking strategies that can be utilised to help identify insights to make our customers lives better.
Excellent stakeholder management and influencing skills to challenge assumptions and increase consensus;
What else you need to know:
This role is based in Milton Keynes.
This is a 12 month Fixed Term Contract.
We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
If you apply for this role in this location its important you consider your travelling distance time and cost from your home to the office location.
Were happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
Inclusion
At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.
How well reward you.
As well asasalary we offer a wide range of benefits that you can choose from and tailor to your needs.
500annual cash allowance to spend on our great range of benefits.
Eligible for a discretionary performance-related annual bonus.
We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
27 days holiday plus bank holidays which increases to 28 days after 5yrs service with the option to purchase up to 5 contractual days per year.
Free access to a range of digital health services including GP.
Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
Voluntary healthcare benefits at discounted :medical insurance dental insurance and health assessments.
Share in Santanders success by saving or investing inour shareplans.
Support your favourite causes through charitable giving and our community partnerships.
As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and service
Learn more about our benefits and family friendly policies
What to do next:
If this sounds like a role youre interested in then please apply.
If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at .
Employment Type
Full-Time
