Customer Support Specialist Trainee

Canon UK are searching for a talented school college or University leaver who has a passion for an opportunity to join a global brand as a Technical Helpdesk/Customer Service Trainee.

The role will involve working with an internal mentor and a team of like-minded customer service & Canon technology experts. This trainee role will present you with many opportunities to develop and enhance your technical skills with a goal of becoming a key member of the 2^ndlevel technical Helpdesk following the trainee role.

Learn about Canons consumer imaging products from Professional Cameras to Printers and Lenses to Binoculars to and latest 3^rdparty Software and Operating Systems including Graphics applications.

Develop your troubleshooting skills through technical training provided by an internal Canon mentor and on the job development.

Liaise with existing experienced Canon Helpdesk specialists to develop your own skill set and develop your own experience.

Interact with other departments to develop your skillset away from the Helpdesk on subjects such as Customer Service our Repair Workshop Logistics and more.

Training on how to maintain accurate repair documentation using Canon systems and processes

What we give

With Canon youll get the support and encouragement you need to grow from people who share your ambition. Well invest in your professional development to help you learn and progress in your role with us. Youll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability encompassed by our Kyosei philosophy of living and working together for the common good focused on reducing our environmental impact and creating opportunities to make positive social contribution.

• Internal training You will be trained and developed by our in-house mentor to teach you the skills required to be an experienced 2ndTier helpdesk Specialist.
• Learning & Development as a company that encourages continuous learning you will always have resources and support available.
• Work & Home life balance we support with a minimum of 25 days holiday per year holiday purchase and a flexible working policy.
• Diversity we are an organisation that delivers on a global scale striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing free private healthcare an Employee Assistance Programme partnership with Mental Health First Aid UK with a Network of Mental Health champions and discounted rates to Nuffield Health Gym.
• Employee discount up to 38% off products from our Canon Store.
• Some other benefits generous Pension Canon Awards Discount cards Cycle towork scheme Season ticket loans and charity volunteer days.

What we ask

We need people who can achieve the exceptional by working collaboratively who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. Were looking for creative problem-solvers someone who can ensure Canon stays in and ever-changing world.

• A self-starter with an enthusiastic attitude to learning from our experienced Helpdesk/customer service teams.
• Have a strong interest in Technology Imaging Products and Software that can be put to use in troubleshooting Canons high-tech imaging products
• Be able to demonstrate tenacity when faced with difficult technical situations people or challenges.
• Have excellent customer service and communication skills and act in a professional manner whilst representing Canon.
• Be able to demonstrate a level of technical competence to troubleshoot customer issues as well as develop your customer service skills.
• Be computer literate and able to communicate clearly and concisely in written and verbal form. Have good data analysis skills and a desire to succeed.

You will need

You will need:

• Technical mindset
• Attention to detail.
• Interest in Technology Imaging products and Software.
• Exposure to Microsoft packages in particular Word & Excel.
• Keen to learn and develop professionally and personally

Further Information

Salary Starting from 22597.58

Location Elstree Hertfordshire