Member Services Opener, Jim & Heather Gills YMCA
Member Services Opener, Jim & Heather Gills YMCA
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USD 15 - 15
1 Vacancy
Job Description
Job Title: Member Services Opener Jim & Heather Gills YMCA
Description: The Member Services Opener is responsible for opening the facility and delivering excellent service to members guests program participants and staff. Responds to member and staff needs in the absence of Membership Director or designee. Must be able to cultivate relationships with members to positively impact their YMCA experience.
Responsibilities:
Provides excellent service to members guests program participants and staff in the branch and on the phone contributing to member retention.
Addresses any and all complaints or concerns from members and staff.
Updates Daily Membership Tracker.
Completes daily deposits.
Is the point of contact when there are no directors on site.
Secures the building at appropriate times.
Maintains visibility and accessibility to members and staff.
Responds to emergencies and completes related accident/incident reports. Copies and submits reports to management.
Ensures policies and procedures are consistently followed by members and staff.
Communicates problems or observations to appropriate members of management.
Completes Management on Duty reports as needed.
Qualifications:
1. Requires HS diploma or equivalent college degree preferred.
2. Minimum 12 months experience in membership or customer service and minimum 6 months team lead or supervisory experience.
3. Must possess reliability and dependency; ability to work with minimal supervisor.
4. Must possess excellent communication and interpersonal skills accuracy and attention to detail and ability to relate effectively to diverse groups of people from all social and economic segments of the community.
5. Must attain CPR/AED and First Aid certification within 90 days of hire.
Pay & Perks: Part-time Shift: 4:30am-12:30pm. Rate: $15.50 per hour. You will receive a YMCA membership for yourself and a discount for your household family members.
Job Location: Jim & Heather Gills YMCA - 3200 1st Ave South. St. Petersburg FL 33712
*Level 2 background clearance and 10-panel drug test required.
Employment Type
Part-Time
