Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Service Representative Diabetes Medical Devices (German Market)
Porto Portugal Full-Time Start Date: 17 September 2025
Are you passionate about healthcare innovation and eager to make a difference in patients lives Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices where your role goes beyond customer supportyoull be helping patients and healthcare professionals with lifechanging solutions.
What Youll Do
As part of our dynamic customer support team you will:
- Provide outstanding customer service in German (C2) with support in English (C1) when required.
- Handle inquiries incidents and doubts regarding diabetes medical devices via phone email and chat.
- Assist patients caregivers and healthcare professionals with empathy and accuracy.
- Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
- Work in close collaboration with your Team Leader to ensure operational excellence.
Work Schedule
- Rotative shifts Monday to Sunday 24/7 coverage.
- 2 rotative days off weekly (informed 1 month in advance).
- Night shift premium at least 25% hourly rate (per Portuguese labor law).
Compensation & Benefits
We value your commitment and reward it generously:
- Base Salary: 1100 gross/month (14 months).
- Performance Bonus: 400 gross/month (11 months).
- Meal Allowance: 7.63 net per working day.
- Welcome Bonus: 2000 paid in 4 equal parcels:
- 1st parcel after 3 months of contract (paid in month 4)
- 2nd parcel after 6 months (paid in month 7)
- 3rd parcel after 9 months (paid in month 10)
- 4th parcel after 12 months (paid in month 13)
Relocation Package:
- From outside Portugal:
- Private room in a shared companyarranged apartment for only 280/month (for up to 12 months all utilities included deducted from payslip).
- Flight reimbursement up to 400 (economy class after 6 months of contract).
- From inside Portugal:
- No relocation package unless currently in competitorprovided accommodation.
Who Were Looking For
- Fluency in German (C2) essential.
- Advanced English (C1) for internal communication and training.
- Excellent communication empathy and problem-solving skills.
- Ability to work in rotative shifts and thrive in a multicultural environment.
- Prior experience in customer service or healthcare is a plus but training is provided.
Why Join Us
- Be part of a project that directly impacts patients health and wellbeing.
- Thrive in a supportive international work culture with career growth opportunities.
- Enjoy a smooth relocation to sunny Porto with our comprehensive package.
- Receive transparent and timely recognition for your performance.
Our Streamlined Recruitment Process
- Submit your application
- Eligibility check
- First interview call
- Online assessment
- Interview with Recruitment Team
- Optional Client Interview
- Job Offer
- Welcome aboard!
Apply today and start your career with impact!
Employment Type
Full Time
