Hotel Front Desk Agent - part time
Hotel Front Desk Agent - part time
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-08-2025
Job Description
Join One of Northern Indianas Leading Hospitality Groups
As one of the premier hospitality groups in Northern Indiana we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott Hilton and IHG Brands. With multiple properties and new locations on the horizon we are expanding quicklyand so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!
If you have a heart for service a passion for hospitality and a drive to grow youll feel right at home with us. We believe in promoting from within recognizing potential and investing in our people. Here youre not just filling a roleyoure building a career with a company that values your contributions and is committed to your success.
Job Summary:
The Guest Service Representative (GSR) is the first point of contact for guests. This position is responsible for ensuring a warm and welcoming environment for all guests checking guests in and out managing reservations addressing guest inquiries and requests and handling any issues or concerns during their stay. The GSR plays a key role in maintaining high levels of guest satisfaction by providing exceptional customer service and ensuring that the hotel runs smoothly.
Key Responsibilities:
- Guest Check-In and Check-Out:
- Greet guests upon arrival with a friendly professional demeanor.
- Verify guest information and process check-ins and check-outs efficiently.
- Assign rooms according to guest preferences and ensure that the correct information is entered into the hotel management system.
- Provide guests with necessary information about hotel amenities services and policies.
- Guest Service & Satisfaction:
- Address guest inquiries requests and concerns promptly and professionally ensuring a high level of guest satisfaction.
- Assist guests with special requests such as room upgrades early check-ins late check-outs and reservations.
- Handle guest complaints or issues and work towards a satisfactory resolution in a calm and efficient manner.
- Maintain positive guest relationships by ensuring excellent customer service and ensuring their needs are met.
- Reservations & Room Assignments:
- Manage room reservations by confirming bookings making changes or cancellations as needed and handling guest inquiries related to availability.
- Assist with group reservations special requests and events.
- Maintain accurate records of guest bookings and ensure all information is up-to-date in the hotel management system.
- Communication & Coordination:
- Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and that any issues are addressed promptly.
- Relay important information to other hotel departments to ensure smooth operations and guest satisfaction.
- Communicate any special guest needs concerns or requests to the appropriate department for follow-up.
- Handling Cash and Payments:
- Process guest payments accurately including cash credit card and other forms of payment.
- Handle cash and operate the hotels point-of-sale (POS) system in accordance with hotel policies.
- Maintain accurate records of financial transactions including guest folios and invoices.
- Security & Safety:
- Ensure the safety and security of guests and their belongings reporting any incidents or concerns to management as necessary.
- Ensure that all keys and access codes are managed according to hotel security procedures.
- Assist in emergency situations following hotel safety protocols.
- Administrative & Miscellaneous Duties:
- Perform general clerical duties such as answering phones making wake-up calls and maintaining a clean and organized front desk area.
- Assist with handling guest mail packages and messages.
- Ensure the front desk area is stocked with necessary materials such as brochures maps and other information for guests.
Qualifications:
- Education & Experience:
- High school diploma or equivalent required; Associates or Bachelors degree in Hospitality Business or related field preferred.
- Previous experience in a customer service or hospitality role is highly desirable.
- Experience with hotel property management systems (PMS) and reservation software is a plus.
- Skills & Knowledge:
- Strong communication and interpersonal skills with a focus on customer service.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Attention to detail and accuracy in data entry and handling financial transactions.
- Ability to handle guest complaints and resolve issues in a professional and effective manner.
- Basic computer skills and proficiency with Microsoft Office applications.
- Knowledge of hotel services and amenities and the ability to promote them to guests.
- Personal Characteristics:
- Friendly approachable and professional demeanor.
- Strong problem-solving skills and ability to think on your feet.
- Ability to work independently and as part of a team.
- Positive attitude and a genuine desire to assist guests.
- Flexibility to work various shifts including evenings weekends and holidays.
Physical Demands:
- Ability to stand walk and move around the front desk area for extended periods of time.
- Ability to lift and carry up to 25 pounds when necessary.
- Flexibility to work varied shifts including weekends holidays and evening hours.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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