Operating Room Equipment Service Technician

Position Summary

The Surgical Service Representative acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This poosition drives an exceptional Customer experience by providing on-site preventative maintenance troubleshooting repair equipment modifications and installation support on all operating room equipment (OR integration light tables video technology warming cabinets System 1e) in a high stress healthcare environment. Also provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis and utilizes technology to complete administrative requirements aid in troubleshooting issues and improve the overall Customer experience. Promotes STERIS growth through identifying and recommending products and services to Customers

What Youll Do as a Procedural Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.
• Perform preventive and corrective maintenance required on STERIS Surgical product lines related product lines and related competitive equipment in a safe and efficient manner. This includes: disassembling replacing or repairing defective parts; rewiring or reassembling as required; troubleshooting adjusting/calibrating and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e. schematics diagrams technical manuals etc.).
• Perform Customer training and in-servicing on assigned equipment (lights tables integration etc.). Coordinate these activities with DSM and Capital Account Manager.
• Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.
• Utilize technology (smart phone laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning utilization and required document completion. This includes but is not limited to: scheduling and updating work activities in Siebel complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment improve productivity learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
• Establish and maintain effective communicative relationships with Customers managers support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customers expectations of service are exceeded. Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines.
• Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy and resolve outstanding purchase order issues once recognized by the DSM.

The Experience Skills and Abilities Needed:

High School Diploma or GED w minimum of 4 years of work experience including 2 years mechanical/technical directly related experience (e.g. mechanical electrical HVAC automotiveIT).
Customer and team engagement experience.
Basic computer skills (MS windows/email navigation mobile app data input into multi systems).
Effective written and verbal communication skills.
Valid drivers license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
Ability to work flexible hours sometimes outside normal business hours and including over night travel (amount may vary based on district geography).
Ability to establish effective home office (High Speed internet conducive working space secure company owned equipment and info).

*Must be able to be compliant with hospital/customer credentialing requirements.

*Associates degree or related certifications in technical/mechanical area competitive equipment training or related military experience may be considered towards technical experience requirement.

What STERIS Offers:

• We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.
  Here is a brief overview of what we offer:

  Market Competitive Pay
  Extensive Paid Time Off and (9) added Holidays
  Excellent Healthcare Dental and Vision Benefits
  Long/Short Term Disability Coverage
  401(k) with a company match
  Company car and cell phone provided
  Maternity and Paternity Leave
  Additional add-on benefits/discounts for programs such as Pet Insurance
  Tuition Reimbursement and continued education programs
  Excellent opportunities for advancement in a stable long-term career