Sales Coordinator - Japanese Speaker
Sales Coordinator - Japanese Speaker
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Job Description
At The Ritz-Carlton Nikko we are seeking Ladies and Gentlemen who will share the unique charm of our hotel where world-class luxury meets the timeless beauty of Japanese tradition with guests from around the globe while creating the most memorable experiences possible.
We welcome individuals who embody the hospitality and professionalism befitting the Ritz-Carlton brand and who can demonstrate exceptional communication skills to meet the diverse needs of both domestic and international guests.
POSITION SUMMARY
Perform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing copying). Prepare sales-related documents throughout the sales process (e.g. proposals contracts or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g. brochures promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter retrieve reconcile and verify information (e.g. commissions leads third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g. hours of operation rates and room types packages promotions entertainment restaurants special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience:At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
CRITICAL COMPETENCIES
Analytical Skills
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Interpersonal Skills
- Customer Service Orientation
- Diversity Relations
Communications
- Fluent Japanese & Business level English
- Communication
- Listening
- Telephone Etiquette Skills
- Writing
- Applied Reading
Personal Attributes
- Dependability
- Integrity
- Positive Demeanor
- Presentation
- Initiative
Organization
- Detail Orientation
- Time Management
- Multi-Tasking
- Planning and Organizing
&
- FAX
- 4.5kg
Required Experience:
IC
Employment Type
Full-Time
