Customer Service Reps, Bilingual CSRs
Customer Service Reps, Bilingual CSRs
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Job Description
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Bilingual Customer Contact Center Representatives Onsite (Austin TX)
Location: Austin TX (Onsite Only)
Schedule: Must be available for any 8-hour shift between 7:00 AM 7:00 PM (no schedule change requests during first 90 days)
Work Setting: Onsite (not remote/hybrid)
Requirement: Bilingual test results required please provide a screenshot of the test results including candidate name and scores with submittal.
Job Description
Seeking Bilingual CSRs to work at the Customer Contact Center. This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility medical claims status and other program inquiries. The ideal candidate will be professional efficient and capable of handling high call volumes with accuracy and courtesy.
Responsibilities
- Answer inbound calls promptly and courteously assisting with Medicaid-related inquiries.
- Provide clear and unbiased support regarding eligibility claim status and program questions.
- Document all call interactions in accurate and concise online logs.
- Transfer callers to other call center units when appropriate.
- Assist with problem resolution in a professional manner.
- Adhere to strict attendance and performance standards.
- Perform additional duties as assigned by management.
Requirements
- Bilingual test results required.
- Resumes must clearly show a recent minimum of six months experience in a high-volume contact center/call center.
- Proficiency with Microsoft Office Suite.
- Strong multitasking ability in a fast-paced environment.
- Must be available to work any shift between 7:00 AM 7:00 PM.
Work Location
Onsite in Austin TX
Employment Type
Full-Time
