Bilingual Call Center Representative - Part Time

Location(s): Aguascalientes
Job Schedule: Part time Onsite
Education Requirement: High school diploma
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We are currently looking for a Bilingual Call Center Representative to join our team in Aguascalientes.

A Day in the Life: Responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry complaint and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).

List of responsibilities:

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions insurance companies etc.) resolving inquiries handling complaints and walking them through the correct process according to their original request.

• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident Vehicle Damage Titles End of Term Interest rate Post Maturity Date and other subjects

• Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance State and Federal regulations are within guidelines.

• Must be able to utilize all tools and resources available to proactively resolve our Customers concerns and prevent any further callbacks.

• Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

Who Were Looking for:
Required:

• Education requirements: High school diploma

• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)

• Fluent English (Mandatory)

• MS Office Intermediate

• Active Listening

• Customer Focus

• Good Grammar

• Communication Skills

• Ability to perform work onsite at Aguascalientes.

Desired:

• Bachelors degree is a plus.

What Youll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths cross departmental moves and innovative learning platforms. Enhance your skills through seminars
leadership training and tuition reimbursement programs all while playing a vital role in shaping the
future of transportation. From day one youll have the support to tackle challenges and contribute to
impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our
employees with offerings that may vary by location and role.
Nissan (NMEXNEdM NRFS NRFM and ANZEN) hires based on the fulfillment of the job profile in the
vacancy without distinction or discrimination based on gender gender identity and/or expression
sexual orientation race color language religion political or any other opinion national or social origin
economic position birth or any other condition.
By applying for the advertised position candidates acknowledge that Nissan Mexicana and its
subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets
Nissan Internal
and information involved in the role. This includes but is not limited to proprietary information
financial data and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure
confidentiality and compliance with all legal requirements regarding the use of such information. By
applying for this position you are consenting to this check.