RSA Software Senior Engineer (SaasOps)
RSA Software Senior Engineer (SaasOps)
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Job Description
You will have an opportunity to support RSAs ongoing large scale SaaS Cloud Environments. This will involve you working closely with skilled Development and Operations teams using your experience to ensure that all needs are met as part of the SaaS environment support. You will be expected to understand the needs of software development operations and security teams.
The SaaS / Cloud Application Engineer is responsible participating in the implementation support and monitoring of RSAs Cloud and hosted applications.
The ideal candidate will be able to support maintain design monitor and deploy a world-class SaaS hosting services work with RSAs partners/teams to deploy cloud applications from the development and test environments into our cloud / hosted production environments.
Responsibilities:
- Provide application support for multiple mission-critical applications in SaaS and cloud environments
- Troubleshoots and resolves application instance and/or system issues able to arrive at RCA write-ups
- Develop implement document and execute standard operations procedures
- Improve and implement proactive monitoring & availability for work hours as required to meet operational objectives
- Create and protect Production Secret keys restrict access to sensitive customer data
- Working with Engineering to design automation of procedures deployment controls and Security
- Take part in SaaS Operations technical activities related to supporting deploying auditing and adopting new products and services
- Provide technical expertise and advocacy around how solution should be implemented in production from SaaS Operations POV
- Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment
- Integrate technologies processes tools and methodologies to mature SaaS Operations services (procedures application management tools monitoring and more)
- Communicate deployment and production related activities internally and externally when appropriate (especially during disaster recovery times)
- Participate in an on-call rotations to provide coverage during off business hours
- Coordinate closely on activities issues requirements progress status etc. internally (in SaaS) customer management program management Engineering DevOps QE teams and external service providers
Technical Knowledge:
- BS/MS in Computer Science or equivalent technical field with relevant experience as mentioned below
- At least 8 years of experience in an enterprise application support in Hosted and / or cloud environments (6yrs for i6)
- At least 5 years of UNIX / Linux hands-on experience (3yrs for i6)
- At least 3 years of Experience in managing / supporting cloud solutions (AWS preferred)
- Applicative SQL Server DBA skills including a DB schema understanding SQL queries writing tuning and execution
- Experience with monitoring tools usage and configuration (Zabbix SolarWinds Dynatrace)
- Experience in working with Cloud vendors (Azure AWS)
- Programming & scripting experience (Python/Linux Shell/PowerShell etc.)
- Knowledge in network services (DNS DHCP NFS SMTP SSH) and networking equipment configuration (Routers Switches Load balancers etc.)
- Understanding of virtualization technologies
Nice to Have Skills:
Good understanding of Security concepts and Secure Development Life Cycle.
Experience with Reporting and Analytics tools (Elasticsearch/Logstash Kibana)
Experience in working in Government systems operations (FedRAMP DoD)
Experience in working in regulated environments (SOC PCI)
Microsoft Windows Server computing fundamentals Advantage
Scripting in CloudFormation/Terraform/Groovy
Experience with Pipelines (Jenkins)
Experience with shared repositories (git)
AWS API Integration
Soft Skills:
Ability to interface with business and technical management
Experience in working in mission critical environments
Experience in working with customers
Ability to work well under pressure within a technically challenging environment
Excellent problem solving logical and analytical abilities
Solid understanding of change management App Support and Tech Support services
Available for On-call after-hours support
Available for time schedules that does include some weekends
Strong commitment to organizational work ethics
Well Organized
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color and any other category protected by applicable country law.
If you need a reasonable accommodation during the application process please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time including prior to the advertised closing date.
Required Experience:
Senior IC
Employment Type
Full-Time
