Bilingual Reservations Agent
Bilingual Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark The Hotel Hershey Hershey Lodge Giant Center Restaurants and more. Our team members share a common goal of upholding the legacy of our founder Milton S. Hershey while striving to live by our companys Core Values: Devoted to the Legacy Selfless Spirit of Service Team Focused and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity equity and inclusion in our workforce marketplace and community and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
Assist guests as a member of the call center team by making and modifying reservations and providing information about our destination. The work location may be a hybrid of in-office and at-home work.
As a Full-Time Team Member you will enjoy sweet perks like FREE admission to Hersheypark discounts and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid but also includes Medical Dental and Vision coverage beginning the first day of the next month after you begin working 401K Contribution paid time off and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Provide accurate information concerning the Hershey destination including rates package plans events promotions attractions and availability.
Think analytically to seek alternatives and resolve guest opportunities.
Build rapport with clients and offer recommendations based on the guests needs in order to provide excellent guest service and to effectively close the sale for our resorts spas and destination activities.
Accurately detail guest reservations.
Perform other duties as assigned.
Qualifications:
Must be 18 years of age or older
Must have high school diploma or equivalent
Knowledge Skills and Abilities:
A minimum of 1 year of customer service hospitality or sales experience is preferred
Candidates must satisfactorily complete a typing test with a result of at least 32 Words Per Minute during the interview process
Must have clear communication skills both written and verbal in English AND in Spanish
Ability to identify client needs and concerns over the telephone and offer solutions
Excellent problem-solving and decision-making skills
Strong technical skills including keyboarding skills and PC experience
Professional image representative of company image
Detail-oriented
Ability to multitask
Ability to work under pressure
Ability to adapt to changing circumstances policies and information
Job Demands:
Must be able to commit to a 35-hour per week training schedule for two weeks
Operational hours vary from 8 AM - 8:30 PM seven days a week.
Must be available to work a minimum of 4 weekend days per month
Must be available to work at least one evening shift per week and some holidays.
The work location may be a hybrid of in-office and at-home work. When working from home please note:
Work must be completed within the state of Pennsylvania
Employees must have a quiet place to conduct work free from distractions and background noise
Hershey Entertainment & Resorts will provide the necessary computer monitors and equipment however the agent is responsible for providing high speed/broadband internet
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
Required Experience:
Unclear Seniority
Employment Type
Full Time
