We are seeking two (2) Applicant Services Representatives to support a growing team in the employee benefits and pension administration space. This is a customer servicefocused position ideal for candidates with experience in processing benefit applications and providing high-quality participant support.
Applicants should be detail-oriented professional and comfortable working in a structured compliance-focused environment. This is an on-site position with potential for permanent placement.
Key Responsibilities
Process and review participant applications status requests and supporting documentation
Validate legal documents (e.g. divorce decrees) and verify eligibility
Communicate with applicants to clarify missing or inaccurate information
Calculate benefits and prepare necessary correspondence
Research and reconcile participant records including Social Security history and employment data
Submit applications for final approval or rejection
Provide back-up support for the contact center as needed
Accurately manage and complete a high volume of tasks on a daily basis
Collaborate regularly with supervisors and internal departments
Qualifications
Bachelors degree or equivalent experience required
2 years of experience in benefits administration preferred
Familiarity with Taft-Hartley Trust Funds is a plus
Strong verbal and written communication skills
Proven ability to handle sensitive and complex participant interactions with empathy and accuracy
Ability to work independently while maintaining a cooperative and team-oriented approach
High attention to detail and strong organizational skills
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