drjobs Applicant Services Representative

Applicant Services Representative

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1 Vacancy
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Job Location drjobs

Rockville - USA

Monthly Salary drjobs

$ 25 - 30

Vacancy

1 Vacancy

Job Description

We are seeking two (2) Applicant Services Representatives to support a growing team in the employee benefits and pension administration space. This is a customer servicefocused position ideal for candidates with experience in processing benefit applications and providing high-quality participant support.
Applicants should be detail-oriented professional and comfortable working in a structured compliance-focused environment. This is an on-site position with potential for permanent placement.

Key Responsibilities

    • Process and review participant applications status requests and supporting documentation
    • Validate legal documents (e.g. divorce decrees) and verify eligibility
    • Communicate with applicants to clarify missing or inaccurate information
    • Calculate benefits and prepare necessary correspondence
    • Research and reconcile participant records including Social Security history and employment data
    • Submit applications for final approval or rejection
    • Provide back-up support for the contact center as needed
    • Accurately manage and complete a high volume of tasks on a daily basis
    • Collaborate regularly with supervisors and internal departments

Qualifications

    • Bachelors degree or equivalent experience required
    • 2 years of experience in benefits administration preferred
    • Familiarity with Taft-Hartley Trust Funds is a plus
    • Strong verbal and written communication skills
    • Proven ability to handle sensitive and complex participant interactions with empathy and accuracy
    • Ability to work independently while maintaining a cooperative and team-oriented approach
    • High attention to detail and strong organizational skills
$25 - $30 an hour


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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