Customer Service Coordinator Full Time
Customer Service Coordinator Full Time
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1 Vacancy
Job Description
American Airlines is seeking Full Time Customer Service Coordinator at the Pittsburgh International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup you must submit a transfer request and not apply to this job posting. Please go to and submit a transfer request.
This job will continue to be posted until at least. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why youll love this job
The Customer Service Coordinator interacts with customers in a courteous efficient friendly and professional manner. Starting pay is $22.07 per hour.
What youll do
- Promotes and sells air travel to the traveling public or freight forwarders
- Provides assistance with passenger check-in and cargo acceptance
- Interprets government rules and requirements for domestic and international travel or cargo shipments
- Meets and dispatches aircraft within established times
- Provides assistance to distressed passengers and customers
- Protects company property and revenue
- Provides for safe travel
- Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
- Uses organizational skills to perform multiple tasks within a limited time period
- Is self-motivated and requires minimal supervision
- Responds and assists during security and emergency situations
- Follows internal/external policies and procedures
- May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
- Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
- May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions
All youll need for success
Minimum Qualifications- Education & Prior Job Experience
- High school diploma or GED
- Read write fluently speak and understand the English language
- Bilingual language skills required in some locations
- Applicable valid drivers license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges if applicable
- Ability to work irregular and/or extended hours including weekends and holidays
- Must report to work on a regular and timely basis
What youll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
- Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
- 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Required Experience:
IC
Employment Type
Full-Time
