Sr. Client Relationship Manager (Hybrid)
Sr. Client Relationship Manager (Hybrid)
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$ 75000 - 85000
1 Vacancy
Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Maintains tight control over the project schedule risks scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organizations capabilities to clients identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Establish consistent processes for reviewing and assessing service metrics & reporting.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge officeandgiven the flexibility to work from home.
Responsibilities:
Manage the delivery of contracted services to clients in alignment with SLAs and KPIs.
Maintain control over project timelines risks scope and budget.
Ensure operational teams and partners fully understand client expectations.
Provide day-to-day client support and guidance.
Build and maintain strong relationships with assigned clients.
Promote Broadridge capabilities and identify sales opportunities for account managers.
Support contract extensions or additional business opportunities within existing accounts.
Implement consistent processes for tracking service metrics and reporting.
Solve straightforward problems using standard procedures and technical expertise.
Provide informal guidance to new team members as needed.
Apply knowledge of Broadridge systems clients and industry best practices to daily work.
Qualifications:
Bachelors degree required.
Minimum of 3 years of experience as a Relationship Manager or in a related client-facing role.
Strong understanding of service delivery client management and performance metrics.
Ability to analyze problems evaluate solutions and communicate findings effectively.
Excellent interpersonal and communication skills.
Experience managing client expectations and working cross-functionally with internal teams.
Ability to work independently while receiving moderate guidance.
Salary range $75000 - $85000 Bonus Eligible.
Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Please visitfor more information on our comprehensive benefit offerings
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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.
Required Experience:
Manager
Employment Type
Full-Time
