Desktop Technical Specialist (Hybrid Workplace From CO)
Desktop Technical Specialist (Hybrid Workplace From CO)
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$ 53296 - 65000
1 Vacancy
Job Description
Department Information
Together we innovate for a stronger ColoradoThe work of employees at the Governors Office of Information Technology (OIT) is challenging and diverse because the needs of agencies customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. Were building one of the nations leading government IT organizations by reimagining how we support agencies building first-of-their-kind applications and creating an inclusive collaborative culture together. Join us in the important work of providing equitable access to services.
Watch thisvideoto learn about how OIT is thinking differently!Description of Job
TERM LIMITED POSITION:This positionis term limitedwith an anticipated end date of June 30 2027. This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the many benefits of working at the State of Colorado on a term limited basis.
IMPORTANT NOTE:Please review your application to ensure completion. For the most equitable applicant experience OITs hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these itemsare not used by OITs hiring team.Are you a user-focusedDesktop Technical Specialistpassionate about IT and public service We offer this exciting term-limited opportunity for a highly motivated entry-level individual who is looking to grow their skills while providing critical targeted Tier I/II desktop support. This role will support the Colorado Department of Revenue Lottery.
As our new Desktop Specialist you will help identify evaluate implement and manage support requests and determine the best troubleshooting methodology to resolve this role you will make an important contribution by empowering our users to fully utilize the technical resources available bettering government services for the members of the Colorado community.
Some of the important duties you will perform:
Support a diverse group of users (desktop laptop and tablet) and resolve problems in a variety of production environments such as Microsoft Adobe Java and others.
Monitor and follow up on assigned incidents/problems/change orders.
Provide targeted support for hardware and software issues remotely and in person.
Manage asset information systems.
Deploy new and rebuild computers.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience education certifications and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range occasionally an offer is made below or above the posted range based upon this salary analysis.
This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience knowledge and skills) are as follows:Minimum Qualifications:
One year of professional experience in an occupational field related to the work assigned to the position including Deskside Services support.
OR
Associates degree from an accredited institution in a field of study related to the work assignment including Computer Science Computer Information Systems Cybersecurity or other related technical degrees.
Substitutions:
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education but cannot completely substitute for these qualifications.
If the minimum qualifications include a degree requirement additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Preferred Qualifications:
Experience using deploying and supporting Microsoft Windows Desktop Operating Systems and Microsoft Office Professional.
Knowledge of ticket-based incident support systems.
Operational experience in configuring deploying and managing desktops laptops and tablets in the infrastructure of a local area and wide area network.
Experience with basic troubleshooting methodologies for hardware software and end-user issues.
Conditions of Employment:OIT candidates and employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
A pre-employment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
This position may require travel within the specified geographic area and to locations across the state as needed.
This position may require on-call duties as needed by the position.
Supplemental Information
If this posting indicates remote from anywhere in CO in the title periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.
While candidates from out of state will be considered for this role the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis while considering business needs and determining a start date.We know its important to support each other and that means having a healthy balance of work and personal time. Visit ourbenefitsto learn more about some of our great offerings that allow us all to have fulfilling lives.
Visit ourHow to Apply webpage to learn more about our application process and what to expect after you apply.The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.
The Governors Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the applicationprocess interviewing completing any pre-employment testing participating in theemployee selection process and/or to perform essential job functions where the requestedaccommodation does not impose an undue hardship. If you have a disability and requirereasonable accommodation to ensure you have a positive experience applying or interviewingfor this position please direct your inquiries to our ADA Coordinator at or call .
This posting may be used to fill multiple vacancies based upon business need.The Governors Office of Information Technology does NOT offer sponsored Visas for employment purposes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
