DET-Manager-ITSM-GDSNF02
DET-Manager-ITSM-GDSNF02
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Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Role Summary:
We are seeking an experienced ITSM Manager to join our dynamic team. The ideal candidate will have a strong background in consulting roles and possess expertise in IT Service Management & Processes. The candidate should have strong analytical and communication skills with an ITIL (v3 v4) Expert Prince2 certification being a significant plus.
Key Responsibilities:
Strategically guide clients in the adoption and optimization of ITSM frameworks aligning IT services with their core business objectives.
- Lead the design and implementation of comprehensive ITSM strategies to drive client productivity efficiency and collaboration.
- Champion the continuous improvement of ITSM processes leveraging industry best practices and cutting-edge methodologies.
- Perform in-depth analyses of client IT environments identifying opportunities for service enhancement and innovation.
- Oversee complex ITSM projects from inception to completion ensuring deliverables are achieved on time within budget and to the highest quality standards.
- Conduct advanced workshops and training sessions for clients on ITIL processes fostering a culture of knowledge sharing and best practice adoption.
- Collaborate with senior stakeholders to ensure seamless integration of IT infrastructure services with broader business processes and goals.
- Maintain expert-level knowledge of the ITSM landscape including trends emerging technologies and regulatory changes.
Qualifications:
- Bachelors degree in information technology Computer Science or a related field; Masters degree preferred.
- 10-15 years of progressive experience in ITSM roles preferably within IT Consulting Products or Service Integrator Companies.
- Extensive experience in the design deployment and management of ITSM solutions and processes.
- Proven track record of leading IT transformation initiatives and operating model redesigns.
- Advanced analytical and problem-solving skills with a demonstrated ability to tackle complex challenges.
- Outstanding verbal and written communication skills with the ability to influence and engage at the executive level.
- Proven ability to lead and inspire teams fostering an environment of collaboration and continuous improvement.
- ITIL4 certification is preferred.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
Manager
Employment Type
Full Time
