Guest Relations agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Guest Relations Agent serves as the primary point of contact for guests at Novotel Cairo Airport ensuring a welcoming atmosphere and exceptional service throughout their stay. This role involves addressing guest inquiries resolving issues and enhancing the overall guest experience.
Key Responsibilities:
- Guest Assistance: Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
- Inquiry Handling: Respond to guest inquiries requests and complaints promptly and professionally.
- Information Provision: Provide information about hotel services local attractions and transportation options.
- Coordination: Collaborate with other departments to ensure guest needs are met efficiently.
- Feedback Collection: Gather guest feedback and communicate insights to management to enhance service quality.
- Record Maintenance: Keep accurate records of guest interactions and special requests.
Qualifications :
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication and interpersonal skills.
- Proficiency in English; additional languages are an advantage.
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
