Onsite IT Support Technician

Would you like to be part of a value-driven commercially oriented international environment where we enable global trade every day We have an opportunity for an Onsite IT Support Technician to join our team in Cape Town South Africa.

The Onsite IT Support Technician will be responsible for managing onsite IT infrastructure in working closely with the team. The focus will be on providing on-the-ground support for end-user workplace services data centres warehouses projects asset management and procurement. The team will also be called on to support remote support desks for tasks that require onsite intervention and for critical incidents that impact the business unit and operations.

WHAT WE OFFER:

When you join Maersk youll find that the world is your workplace. Youll work in a culturally diverse stimulating environment surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance respect dedication and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness we strive to prepare for the future while never forgetting that our customers and competitors are key to our ability to our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring challenging place to work. At Maersk we take pride in hiring the best person for the job irrespective of gender age nationality or religious belief.

KEY RESPONSIBILITIES:

Onsite Support for Maersk Branch Offices Warehouses Depots:

• Provide onsite support for all supported Maersk Branch Offices Contract & Logistics brands warehouses and their offices

• Manage incidents and requests assigned to the Onsite Infrastructure Technology team.

Asset Lifecycle Management:

• Directly responsible for activities related to the installation movement addition change and decommissioning of all IT equipment.

• Support asset lifecycle management for desktops notebooks OT devices network devices and local servers (if any).

Facilities Management Support:

• Provide support and advice for Facilities Management and Office Services regarding office and warehouse moves expansions and new site setups and planning.

Asset Management and Compliance:

• Support hardware and software asset management tracking and auditing for both devices connected and not connected to the network.

• Ensure compliance with Maersk Policies and global processes.

• Maintain up-to-date Configuration Management Database (CMDB) data for all hardware in scope.

IT Training:

• Conduct or coordinate IT training sessions for business & warehouse users as appropriate to improve IT system adoption and efficiency.

Network Support:

• Deploying Network (WAN/WLAN/LAN) in Offices & Warehouses.

• Perform LAN cabling tasks and initial network troubleshooting.

• Coordinate with other network supporting teams for troubleshooting local IT infrastructure and network configuration issues.

On-Call Support:

• Provide on-call support for critical incidents outside of normal business hours.

• Respond to IT emergencies and outages in a timely manner.

• Respond to emergency situations as part of Business Continuity Plan requirements and Major Incident Management processes.

Multi-Location Support:

• Support other locations offices and warehouses as appropriate.

• Provide geographical service coverage as required which may involve travel.

Cyber Security Compliance:

• Ensure Cyber Security standard processes are followed.

• Enforce Maersk security policies for all services provided.

Business User Support:

• Deliver immediate IT support to critical warehouse business users in alignment with SLA agreements to minimize operational disruptions.

• First Level Support on Warehouse management systems.

Procurement Support:

• Assist the Area IT Lead with the procurement of requested hardware.

• Follow Maersk purchasing procedures.

Project Coordination:

• Act as a local project coordinator for hardware and software upgrades.

• Participate in area cluster and/or regional consolidation activities and other agreed technical projects.

Vendor Management:

• Manage local IT vendors in the companys best interest ensuring compliance with Maersks policies and guidelines.

Inventory Management:

• Maintain accurate and secure records of local IT hardware and software inventory and conduct regular audits to verify that all assets are properly accounted for and in good condition.

Routine Site Visits:

• Conduct regular site visits to perform precautionary checks on IT equipment and infrastructure.

Cleanliness and Safety:

• Ensure the IT and meeting room is kept clean and organized including cable management and equipment arrangement.

• Provide guidance to staff on maintaining a clean and organized workspace to support IT functionality.

WHO WE ARE LOOKING FOR:

Someone with:

• At least 3 5 years hands-on experience in supporting IT Infrastructure preferably within large organizations with a global presence.

• Familiarity with onsite Office or warehouse infrastructure including end-user computing OT devices network equipment and datacenter components. Experience in interacting with virtual teams and providing remote support is essential to ensure seamless operations across multiple locations.

• Proven experience supporting critical business users by addressing various cataloged IT requirements with a customer-centric approach.

• Strong communication skillsboth written and verbal for effective interaction with stakeholders including vendors and internal teams.

• Building and maintaining collaborative relationships with peer groups within the IT support function and external service providers.

• Ability to coordinate with external vendors for local IT requirements including navigating local regulations and customs to facilitate the timely delivery of products and services.

• Problem-solving abilities organizational skills and a proactive approach to managing vendor relationships.

Technical Skills:

• Exposure and warehouse working experience with the latest standards in hardware for desktops notebooks OT devices Network devices data centres.

• Working knowledge of Microsoft products (Windows11 OS O365) and basic troubleshooting skills.

• Working knowledge around collaboration tools like Video conferencing and MS Teams events etc.

• Networking Basic sills (Network Certification preferable i.e. CCNA CompTIA A) Capable of following instructions using a provided template to prepare Network LLD and base configurations for Cisco switches Aruba Controllers and Cisco or FortiGate Firewalls.

• PC hardware peripheral Network & OT devices troubleshooting skills (including IP printers)

• Working knowledge of basic server and network troubleshooting

• Knowledge of Transport & Logistics Management system and Active Directory

• Understanding of basic Service Delivery concepts (ITIL) preferably ITIL certified

• Project co-ordination (PMP/Prince2 is not must but good to have)

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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