Here at Bob Brown Buick GMC in Ankeny we are looking for a customer relationship expert. This candidate is able to adapt to an ever evolving environment that is based on providing a World Class Customer Experience. This candidate is organized outgoing able to multi-task and be accountable for financial transactions. This positions is flexible in hours and requires an alternating Saturday schedule. The Saturday hours are 8-1. We are looking for someone driven that is looking to help grow our department and leave a lasting impact on our clients. If you are an enthusiastic person looking for a flexible workplace with growth opportunities we encourage you to apply.
Benefits
Responsibilities
Cashiering after Service work is completed by taking various Cards/Checks/Cash/or understanding approved Warranty or Fleet Accounts
Scanning Service Repair Orders and Reviewing for accuracy.
Handling customer interactions with excellent customer service.
Answering phone calls and scheduling service appointments using CDK.
Creating Loaner Agreements and Coordinating Shuttle rides to and from the Dealership.
Be on time and onsite for your scheduled shift Mon-Friday including your Saturday (8am-1pm)
Qualifications
High school diploma or equivalent
Prior dealership experience not required but considered a plus
Excellent customer service skills and basic computer competencies
Positive friendly attitude along with an eagerness to improve
Teammate with ability to collaborate with others effectively
Ability to learn new technology repair and service procedures and specifications
Valid drivers license and clean driving record
Company Blurb
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
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