Member Services Staff
Member Services Staff
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.
- Greet and serve members and guests
- Greet members (by name) and visitors in a positive and professionalmanner as a representative of the YMCA; ensures the security of thefacility enforcing policy regarding visitors
- Handle and solve member concerns
- Answer the telephone in a prompt courteous manner three ring ruleapplies
- No one left on hold for more than 30 seconds without personalcontact
- Provide all needed information on phone messages taken and givecorrect information to callers
- Member sign-up and program registration all done correctly and in atimely manner
- Enter receipt information correctly for membership and programs
- Be accountable for all money collected during your shift. Money andreceipt total should match
- Perform routine filing and copying as needed
- Maintain clean and professional appearance for self and facility. Wearstaff shirt. Wear nametag. (shorts and skirts of moderate length no bluejeans)
- Understand and be able to apply emergency procedures
- Prepare fields for games practices and other activities going on at thefacility.
- Referee our U4/U6 soccer programs when needed.
- Work concessions during programs and events.
- Must be available for Events/Tournaments held at the Soccer Complex.
- Opens and closes center as necessary. Ensures that building isempty and secured when closing at night.
- Must be able to work flexible hours including some weekends.
- High school diploma or equivalent minimum degree pursuit/currently employedin service industry preferred
- Effective verbal communication skills required
- Basicknowledge and use of computers
- High degree of accuracy with providedinformation
- Multi-task oriented
- CPR First Aid AED or within 30 days
- YMCA Safety Trainings
Employment Type
Full-Time
