Contact Center, Technical Integrator
Contact Center, Technical Integrator
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Job Description
Req Id:425372
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
We are seeking candidates that have technical solution integration experience to join our team. The ideal candidate would have experience in supporting contact centre solutions or have experience in successfully integrating technologies in other verticals/domains.
Bell would provide a training program of the editors solution and assign mentors to support learning and adaptation of our program as well have candidates have hands-on the solution.
Key Responsibilities
- Participate in the development and/or configuration of contact centre solutions (CCaaS) which would include components that relate to Natural Language (NLU/NLP) Conversational Robot (AI chat/voice Bots) WFM
- WFO and/or Self Service IVR with call routing technologies etc.
- Supported by colleagues you will be assigned to projects and guided to successfully deliver/migrate technical solutions.
- You will participate in meetings including those of clients internal teams and external partners.
- Participate in functional/technical analysis defining the target solution.
- Stay abreast of emerging technologies and industry best practices market trends proactively identifying opportunities for improvement innovation and automation.
Critical Qualifications
- Knowledge of Contact Centre solutions or product suites that derive from one or more of the following editors: Genesys NICE AWS and/or Google as well as CRMs.
- Capability to work as a team and address customers in manner to upkeep their satisfaction throughout the whole project delivery cycle.
- Capability to manage several delivery activities simultaneously as well as priorities.
- Cloud based solution delivery experience (CCaaS Amazon Connect Twillio Google).
- Bachelors degree in computer science Information Technology or a related field or equivalent experience.
- Proven experience working with a wide variety of software and hardware technologies and cloud-based solutions.
- Experienced in cloud computing architectures such as IaaS CCaaS PaaS and SaaS and experience with serverless technologies.
- English spoken and written.
Preferred Qualifications
- Decisive Problem Solver:Proactively addresses challenges with immediate and effective action.
- Strategic and Adaptable Thinker:Analyzes problems comprehensively incorporating new information and perspectives to develop innovative solutions.
- Effective and Empathetic Communicator:Tailors communication style and content to resonate with diverse audiences and achieve optimal understanding.
- Highly Adaptable and Resourceful:Masters new situations demonstrating skillful responsiveness to evolving demands.
- Collaborative Team Builder: Actively challenging divisive thinking and fostering a shared sense of purpose.
- Dedicated Mentor and Coach:Open to accept guidance support and mentorship to foster professional growth.
#LI-SS1
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 09/12/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Employment Type
Full Time
