Job Title

Facility Coordinator

Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Shift: Monday-Friday (7:00am-3:30pm or 8:00am-4:30pm)
• Provide general overall facility management services including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints assess problems and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors client and team
• Assist with site inspection within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff subcontractors and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned Party
• Request review and submit work orders bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client landlords and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates.
• Coordinate special events in support of client
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

KEY COMPETENCIES

1. Communication Proficiency (oral and written)

2. Customer Focus

3. Initiative

4. Sense of Urgency

5. Multi-Tasking

6. Detail Oriented

7. Financial Knowledge

8. Time Management Skills

9. Team Orientation

IMPORTANT EDUCATION

High school diploma or a General Equivalency Diploma (GED) required

Associates or Bachelors degree in facilities management building business or other related field preferred

IMPORTANT EXPERIENCE

A minimum of 1 year of work experience in an administrative accounting or tenant services capacity

Experience with data entry expansive reporting filing answering phones scheduling and communications Previous customer service experience

Prior experience working in the facilities/property management commercial real estate or professional services industries preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Working knowledge of lease terms the reconciliation process for Common Area Maintenance insurance and real estate taxes

Proficient in understanding management agreements and contract language Working knowledge of computer software programs and base building systems

Computer proficiency with Microsoft Office Suite (MS Word Excel and PowerPoint) Demonstrated ability to exercise good judgment Excellent interpersonal skills

Ability to work a flexible schedule as needed including but not limited to overnight travel on call after hours and weekends

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $27.59 - $27.59

C&W Services is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: C&W Services