Hotel Cleanliness Expert
Hotel Cleanliness Expert
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Job Description
JOB SUMMARY
Our jobs arent just about giving guests a clean room and a freshly made bed. Instead we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests stocking carts cleaning rooms and public spaces or other similar responsibilities the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in there are a few things that are critical to success ensuring a safe work place following company policies and procedures maintaining confidentiality upholding quality standards and ensuring your uniform personal appearance and communications are professional. Hotel Cleanliness Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts to get it right for our guests and our business each and every time.
DUTIES AND RESPONSIBILITIES
1. Safety and Security
- Complete appropriate safety training and certifications to perform work tasks.
- Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
- Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals fertilizer pesticides blood borne pathogens etc. including using Material Safety Data Sheets (MSDS).
- Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
- Maintain awareness of undesirable persons on property premises.
- Support all co-workers and treat them with dignity and respect.
2. Policies and Procedures
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Protect company tools equipment machines or other assets in accordance with company policies and procedures.
- Protect the privacy and security of guests and coworkers.
3. Guest Relations
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Anticipate and address guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
4. Communication
- Speak to guests and co-workers using clear appropriate and professional language.
- Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
- Support all co-workers and treat them with dignity and respect.
5. Physical Tasks
- Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance.
- Reach overhead and below the knees including bending twisting pulling and stooping.
- Stand sit or walk for an extended period of time or for an entire work shift.
6. Housekeeping Protocol
- Contact Engineering At Your Service (AYS) Delighted to Serve (DTS) or Housekeeping office directly for urgent repairs and preventative maintenance issues.
- Respond promptly to requests from guests Front Desk or At Your Service requests.
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs following OSHA regulations and corporate standards.
- Fill cart with supplies (e.g. chemicals rags linens amenities) as needed.
- Report room status (e.g. Do Not Disturb notice on room discrepant rooms) to Main Linen Room Housekeeping manager/supervisor or Front Desk.
- Comply with quality assurance expectations and standards.
- Return cart to designated area at the end of shift.
- Clean and organize items stored in laundry room supply/storage closets linen room and/or uniform room.
- Fold cleaned linen into designated size either by hand or using folding machine.
- Perform other reasonable duties as requested.
7. Guest Rooms Villas and Suites
- Check that all appliances are present in the room and in working order (e.g. hair dryer TV remote microwave).
- Clean bathrooms including bathtub/hot tub/shower toilet floor sink and mirror.
- Dust polish and remove marks from walls and furnishings (e.g. appliances furniture ice bucket honor bar baseboards ledges entrance door).
- Enter guest rooms following procedures for gaining access such as knocking three times saying Housekeeping and ensuring vacancy before entering.
- Limit access to guest rooms while cleaning by following departmental procedures.
- Remove trash dirty linen and room service items from room and balcony/patio.
- Replace dirty linens (e.g. sheets pillow cases) and terry (e.g. towels bathrobes) with clean items following correct bed making and folding standards.
- Replace guest amenities and supplies in rooms such as toiletries glasses mugs linens towels tissues coffee printed materials and laundry bags according to standards.
- Report missing hotel/resort property and damages to room to manager/supervisor.
8. Laundry and Runner
- Identify all the different types of linens and uniforms including casual labour
- Ensure the correct procedures to issue new uniform and resignee uniforms
- Identify and rectify uniform that requires alteration/repair and offer basic tailoring services
- Manage missing uniforms condemn linens/uniforms F&B linens
- Understand the different charges for guest laundry
- Collection of laundry from guest room (e.g check laundry chit guests instructions bulk laundry check defect)
- Delivery of laundry to guests room (e.g do not disturb room change)
- To ensure that all guest request are send in prompt and timely manner
- To ensure all broken or damaged items are kept and properly recored
- To maintain cleanliness and tidiness of storage and store room
- Understand how to make up the bed for Sofa bed Extra bed Baby cot/crib
- To be able to know on baby items (e.g baby cot baby bottle sterilizer baby blanket baby amenity soft toy) and special guest request items (e.g Types of pillows Humidifier/Dehumidifier)
9. Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Candidate must possess at least a Professional Certificate/NiTEC
- 1 year of relevant working experience in handling Hotel Housekeeping & Laundry Operations. Fresh graduates are welcome too.
- Rotating shift work basis including weekends commitment.
- Passionate in hospitality industry.
- Great customer service & interpersonal skills.
- Great teamwork.
- Able to start work within short notice.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
