Community Manager

The Elevation Church

Posted on : 27-08-2025

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1 Vacancy

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Job Location

Lagos - Nigeria

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 27-08-2025

Job Description

Community

Engagement/Platforms Mgt

Develop and implement a community engagement strategy per platform/channel that fosters engagement trust and loyalty.
Ensure all platforms bear up-to-date and relevant information per time
Respond promptly and professionally to comments questions and concerns from community members across various channels (e.g. social media forums chat groups

email).Monitor and analyze online conversations and trends and use insights to inform content creation and engagement strategies.Develop and implement campaigns and initiatives that drive engagement and participation within the community across platforms.Brand AdvocacyNurture relationships with influencers brand ambassadors and superfans to build brand advocacy and loyalty.

Encourage and facilitate user-generated content

(UGC) that showcases TECs services and values.

Monitor and manage TECs online reputation responding appropriately to negative comments and reviews.Content CreationCollaborate with the rest of the communications team to develop and execute a content strategy that aligns with the TECs goals and values.Create/Curate and publish engaging and relevant content that resonates with the community (e.g. blog posts social media updates videos podcasts) according to each platforms format.Use analytics and insights to optimize content performance and inform future content creation.Edit said content to impeccable standards.Engage in script writing copywriting and other creative writing expressions.Community GrowthDevelop and implement initiatives that attract and retain community members (e.g. contests giveaways events).Collaborate with the digital marketing team to leverage paid media channels (e.g. social media advertising influencer marketing) to reach new audiences.Identify and engage with potential partners and collaborators that align with the TECs values and goals.Customer SupportResponding to customer inquiries and issues in a timely and empathetic mannerEscalating issues to the appropriate departments or individuals as neededMonitoring customer sentiment and feedback to identify areas for improvement.

Analytics and ReportingAnalyzing community data to identify trends and insights. Creating reports to track community performance and measure the effectiveness of community initiatives.Using data to inform decision-making and strategy development.Event Planning and ExecutionPlanning and executing virtual (LinkedIn Live Twitter space etc) and in-person events that engage and excite community members.Coordinating with internal and external stakeholders to ensure seamless event execution.Measuring event success and using insights to inform future event planning.Influencer ManagementBuilding relationships with influencers and thought leaders in the community.Collaborating with influencers to create engaging content and drive community growth.Measuring the impact of influencer partnerships on community growth and engagement.

Crisis ManagementDeveloping and implementing crisis management plans to address potential community issues or negative feedback.Responding to crises in a timely and effective manner with empathy and transparency.Monitoring community sentiment and feedback in the aftermath of a crisis and taking appropriate actions to restore trust and engagement.

Educational Qualifications

Bachelors degree in marketing communications or a related field.
Minimum of 3 years experience in digital marketing community and social media management.
Other relevant Professional certifications

Relevant Experience

Proven experience in community management social media management or a related field.
Excellent communication skills both written and verbal.
Strong analytical skills and ability to use data to inform decision-making.
Up-to-date with social media platforms updates (LinkedIn Facebook Twitter Instagram Tik Tok YouTube etc) community management tools and content creation tools.
Passion for and knowledge of the not-for -profit and religious industry and community TEC operates in.

Relevant Skills Proven writing and editing skills. Writing skills include screen writing editorial writing writing press releases etc.Excellent command of (written and spoken) EnglishAbility to convey complex ideas in a creative clear direct and lively style.Strong diplomatic interpersonal and team skillsStrong organizational and problem-solving skillsAn in-depth understanding and problem-solving approach to project management as it relates to complex multifunctional project.Knowledge and applied work experience in social media principles sufficient to execute lead or advise others in assuring that upcoming online communication and audience engagement tools and channels are fully leverage.Ability to prioritize work well under pressure and capably handle/juggle multiple tasks within tight deadlines.Demonstrates creative and critical thinking skillsStrong relationship management strategy developmentproject management problem solving and change management skills.

Attitude and Behavioural

Traits

A dedicated Christian positive attitude self-starter assertive committed to excellence and feels a calling to help fulfil the churchs mission.Professional and positive approach self-motivated team player.A highly committed and motivated individual.Humility.Willingness to go the extra mile.

Required Experience:

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

The Elevation Church

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Community Manager

The Elevation Church

Job Description

Employment Type

Company Industry

Key Skills

About Company

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