IT Resilience Manager
IT Resilience Manager
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Job Description
Job Title: IT Resilience Manager
Duration: 2 Months (Contract) W2
Location: Atlanta GA (On-Site)
Key Skills:(Incident Response Management Continuity of Operations (COOP) Root Cause Analysis (RCA) Operational Resilience Emergency Preparedness Risk Assessment & Mitigation)
Description:
The Incident Response & Continuity Manager reports to the Director of Service Delivery with a matrix responsibility to the Director of the Office of Infrastructure and Technology. This position has accountability for managing and coordinating incident response.
The role of the Incident Response Manager is a collaborative one and as such this individual builds a collaborative culture within the department and partners with various departments. They also work closely with the Senior Leadership Team and enterprise fund departments to ensure the effective response to planned and unplanned incidents impacting technology or the City. The Incident Response Manager works closely with the support teams in gathering feedback and developing insights that will lead to the improvement of response services.
Key Responsibilities
Strategy and planning
- Partners with members of the senior leadership teams in governance strategy and processes to support the advancement of client.
- Lead strategy for developing overall departmental technical incident response from initiation to conclusion.
- Develops and oversees execution of technical response roadmaps based on the needs of consumers businesses employees and departments.
- Responsible for providing governance for client operations incident response plan (IRP) execution documentation and adherence (note: this does not include the cyber incident response plan).
- Works directly with the Mayors Office of Emergency Preparedness on all events affecting the client.
- Works closely with senior leadership team for identifying configuring and acquiring (if applicable) systems to support incident response capabilities.
- Ensures proper deployment and utilization of all systems utilized for managing incident response protocols (e.g. ServiceNow).
- Oversees continuity of operations (COOP) protocols for client by working with appropriate stakeholders (including managing call tree/escalation procedures).
- Works with the senior leadership team for facilitation of COOP tabletop exercises to ensure readiness and effectiveness of the plan.
- For declared incidents serve as incident manager and coordinating activities as identified in the IRP.
- Works with teams to conduct root cause analysis (RCA) for technology incidents. Responsible for following up on action items and recommendations identified within the RCA.
- Leads coordination efforts for joint operations center (JOC) activations for citywide preparedness including onsite leadership and identifying support coverage. Including non-business hours support as needed.
- Serves as client safety warden overseeing emergency preparedness activities.
- Exceptional leadership skills with exceptional communication and presence.
- Demonstrates extremely high emotional intelligence.
- Advanced knowledge of multiple IT control practices and experience working across large infrastructure environments.
- Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.
- Expertise in application and infrastructure high-availability and resiliency architectures with demonstrated experience in business.
- Ability to develop and execute strategy.
- Strong analytical organizational problem solving and operational management skills.
- The ability to analyze projects assess technical risk and communicate the impact to the business.
- The written and verbal communication skills needed to effectively articulate complex technology topics across all levels of the organization.
- Operates with a sense of urgency and understanding of business impact.
- Bachelors degree in computer science technology engineering or an applicable field of study (equivalent professional experience and/or certifications will be considered).
- Minimum of 5 years of experience in related and relevant technology disciplines.
- Minimum of 5 years of advancing IT leadership required.
- Masters degree in computer science engineering or related field.
- 5 or more years working in public sector environment.
To learn more about Mavensoft visit us online athttp:// Experience:
Manager
Employment Type
Full Time
Key Skills
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