Senior Business Analyst, Digital Delivery
Senior Business Analyst, Digital Delivery
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Job Description
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
- Responsible for analyzing and optimizing business processes defining requirements and collaborating with stakeholders to enhance user experience improve operational efficiencies and deliver impactful solutions aligned with organizational goals
- Analyze and Optimize Processes: Study evaluate and identify areas for improvement in consultant end-to-end sales onboarding and service processes across diverse channels
- Define Business Needs: Lead and facilitate discussions to ensure that business and functional requirements are well-articulated and effectively address organizational goals
- Document Requirements: Create detailed functional specifications user stories and use cases for system implementation and operational processes
- Enhance Practices: Define enhance and maintain best-in-class business analysis methodologies and practices
- Governance and Quality Assurance: Manage and approve change requests while adhering to project governance standards ensuring high-quality deliverables
- Digital Asset Support: Provide comprehensive support to multiple distribution channels for all digital platforms and assets
- Proactive Recommendations: Offer actionable insights and recommendations to business and product owners to drive continuous improvement
- Stakeholder Collaboration: Work closely with internal stakeholders IT teams external vendors and partners to implement system enhancements that meet business needs
- Training and Support: Conduct end-user training and provide ongoing support to ensure successful adoption of new systems and processes.
Qualifications
- University graduate or above
- Minimum of 6 years of experience in the life insurance industry with a strong focus on business analysis or related roles
- Agile methodology certification is preferred
Preferred skills
- In-depth knowledge of consultant sales journeys and life operations
- Proven experience in digitizing end-to-end Point of Sales and service processes
- Strong business analysis skills including requirements gathering documentation and stakeholder engagement
- Comprehensive understanding of software development methodologies such as Scrum and Agile
- Familiarity with business processes and change management practices
- Exceptional analytical problem-solving and decision-making abilities
- Excellent communication collaboration and interpersonal skills to work effectively with cross-functional teams
- Fluency in English and Chinese both written and spoken.
Job Category:
Project Management - ProcessPosting End Date:
29/12/2025Required Experience:
Senior IC
Employment Type
Full-Time
