Keyholder - Burbank ( Full -Time)

ABOUT US

Fashion Nova is a fashion-forward trend-driven apparel and lifestyle brand that celebrates all dimensions of confidence. We use our platform to spread positivity with brands for women men curve luxe sport swim beauty and kids. We are obsessed with creating the best experience available for our customers and team members.

Fashion Nova was built on the backbone of individuality and inclusiveness. Our brands are worn and celebrated worldwide by customers celebrities and influencers because of our uniquely creative and talented employees.

ROLE OVERVIEW

The Keyholder will oversee all aspects of store performance through sales management operational and team member functions and visual aesthetics within the retail environment.

Must be available to work all three weekend shifts on Friday Saturday and Sunday.

RESPONSIBILITIES

Customer Service

• Demonstrate extraordinary service by leading by example on the sales floor
• Greet customers in a timely professional and engaging manner
• Provide the highest level of personalized client experience to our loyal and growing customer base
• Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
• Be able to drive business through reacting to customers needs and wants
• Build and maintain client relationships
• Meet and exceed sales and productivity goals as an individual and as part of the store team
• Always acts in the best interest of the customer

General

• Arrive on time and be ready with a professional presence in line with the brand
• Maintain a visually enticing store that is neat clean and organized
• Respond promptly to internal and external communication
• Multi-task in a fast-paced environment
• Understanding of receiving and processing merchandiseinventory management
• Process sales and returns through the POS systems with accuracy and efficiency
• Perform daily operations and closing procedures
• Protect store assets and inventory
• Participate in monthly and seasonal inventory counts
• Be proactive and take initiative
• Understand and follow employee handbook and company guidelines including but not limited to core values dress code guidelines and customer service guidelines

Leadership

• Demonstrate shop ownership and lead when the store manager is not present
• Support the store manager in all aspects of running the store
• Operate business profitably and minimize potential for loss
• Ensure a positive work environment through recognition and motivation
• Resolve team member concerns fairly and in a timely fashion
• Support new initiatives
• Fairly delegate responsibilities to the sales staff

ROLE REQUIREMENTS

• Minimum two years of experience managing a fashion retail environment
• Technological competency; experience with NetSuite Shopify and Gladly desired
• Computer literacy data entry and data processing skills
• Energetic confident and adaptable personality
• Strong leadership critical thinking and problem-solving skills
• Excellent communication and organizational skills
• Detail-oriented
• Passionate about working for an inclusive values driven brand
• Ability to foster an inclusive and respectful working environment
• High School Diploma GED
• Availability to work a flexible schedule including holidays and weekends

Fashion Nova LLC and subsidiaries thereof is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit hire train and advance in employment qualified individuals in all job titles without regard to race color national origin gender sexual orientation gender identity religion age status as a protected veteran criminal history or status as an individual with a disability; and shall not discriminate against any individual any such characteristic nor any other classification protected by local state andor federal law.

NOTICE AT COLLECTION