Customer Service Representative
Customer Service Representative
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Job Description
Job Title
Customer Service RepresentativeJob Description Summary
Job Description
Job Description Summary
Perform the physical and administrative tasks involved in shipping and receiving. Maintains records of received goods/pieces of mail. Prepares and maintains records of items shipped/mailed. Prepares goods/pieces of mail for final shipment.
MAIL ORGANIZATION
Sort and collate mail
Dispose of junk mail
Sort mail such as returned letters adjustments bills orders and payments
Resolve issues with incorrect returned mail
Receive outgoing mail and apply correct postage
Arrange for pickup of outgoing mail
Stamp mail with postage meters
Fold letters circulars or other documents and insert into envelopes for distribution
Record registered mail
MAIL DISTRIBUTION
Place mail in proper buckets for distribution
Process outgoing shipments (Fed-Ex UPS DHL and USPS)
Weigh mail to determine correct postage
Place mail in metal bins and carry to departments for distribution
OFFICE ASSISTANCE
Perform hospitality services and minor housekeeping items
Provide reception relief as needed
Ensure office is adequately stocked with mail supplies
Stock copy rooms and printing devices
Provide support for small office moves
Set up and tear down conference rooms
EDUCATION AND EXPERIENCE
Candidate must have a high school diploma or GED equivalent
Minimum 2 years of previous mail room experience
KNOWLEDGE SKILLS AND ABILITIES
Excellent communication skills in English both written and oral
Excellent computer skills specifically word processing and database entry and knowledge of fax and scanning machines
Ability to learn quickly
Ability to sort the mail in a way to help ease and speed of delivery
Physical Conditions
Lift heavy boxes files or paper when needed
Regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.
Regularly required to sit or stand for prolonged periods of time
Regularly use hands to operate office machinery
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
aap/eeo statement
Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative
action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
other duties
This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other characteristic protected by state federal or local law.
Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
Unclear Seniority
Employment Type
Full-Time
