Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to support the team in implementing the Quality Management Framework and Operational Governance for claims. This involves conducting file reviews implementing quality assurance techniques and collaborating with claims teams to enhance performance in alignment with business objectives.

Your New Role:

• Assist in engaging with the business for the strategic direction of claims management practices.
• Maintain high knowledge and expertise through training and industry networks.
• Demonstrate compliance with laws regulations and company policies.
• Act as an internal escalation point for customer communication and engagement.
• Conduct quality assurance reviews and provide feedback to claims teams.
• Assist in the analysis and reporting of results and trends.
• Ensure audits analyses and reports are completed to a high standard and on time.
• Provide coaching to individuals based on review outcomes.
• Monitor and implement improvement plans for performance management.
• Follow up on timely completion of action items from audits and health checks.
• Ensure claims operations comply with policies and regulations manage risk controls and support strategic governance through audits assessments and stakeholder collaboration
• Drive data-driven insights to support claims governance collaborate with stakeholders to ensure compliance and lead continuous improvement initiatives through process reviews system enhancements and industry best practice.

About You:

• Diploma / Degree or equivalent.
• Proficiency in MS tools
• Excellent verbal and written communication skills (English)
• Preferably with Case Management Skills
• Previous experience in motor claims handling or a similar role within the insurance industry.
• Understanding of motor insurance policies claims processes and relevant regulations.
• Strong analytical and decision-making skills.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Proficiency in using claims management software and other relevant IT systems.

About QBE

What if you could have a positive impact at work and in the world

At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And with more than 13000 people working across 27 countries our scale means were big enough for your ambitions yet small enough for you to make a real impact.

QBE Asias operations is part of the QBE International Division and has had a presence in Asia for more than 130 years with offices in: Singapore Hong Kong & Macau Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers business partners people and the community. We support ESG efforts through the QBE Foundation which helps to create strong resilient and inclusive communities by focusing investment and efforts on two key areas where we believe we can have the greatest impact climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE!

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Pensions

Medical benefits

Globally access to online learning via LinkedIn Learning

On top of annual leaves 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now so you can be part of our success and we can be part of yours.

Your career at QBE Lets make it happen.

Skills:

Analytical Thinking Business Process Improvements Claims Settlement Critical Thinking Customer Service Insurance Analysis Insurance Claims Management Insurance Policies Intentional collaboration Managing performance Negotiation Problem Solving Risk Management Sound Judgment Stakeholder Management

Application Close Date: 29/09/2025 11:59 PM

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.