216720- Customer Service Rep- Pennington,NJ
216720- Customer Service Rep- Pennington,NJ
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1 Vacancy
Job Description
POSITION: Customer Service Rep
FULLTIME:10/06/2025- 10/05/2026
LOCATION: Pennington NJ
SCHEDULE: Onsite 5 days a week
PAY RANGE: $21.00/HR paid weekly
(Exact compensation may vary based on skills experience and location. Base pay information is based on market location.)
Were seeking Customer Service Representatives to join the Retirement Plan Services (RPS) this role youll support Financial Advisors and Client Associates with retirement account services including account opening maintenance troubleshooting and document review.
What Youll Do:
Assist clients with retirement account maintenance & new feature enrollment
Provide clear guidance and troubleshoot account issues
Navigate multiple systems while documenting calls in real-time
Deliver professional client-focused service in a high-volume environment
Resolve and de-escalate client issues with professionalism and poise
Training & Schedule:
Training: MonFri 9:00 AM 5:30 PM EST (on-site virtual setting)
Shifts after training: 8-hour shifts between 8:30 AM 6:30 PM EST (MonFri)
Possible shifts: 8:305:00 9:005:30 9:306:00 10:006:30
Requirements:
2 years of customer service experience (call center preferred)
Proficiency with Microsoft Outlook Word & PowerPoint
Strong communication skills with excellent grammar
Ability to multitask between systems while keeping clients engaged
Experience in conflict resolution and de-escalation
Positive coachable and self-motivated attitude
Ability to handle confidential information responsibly
Additional Notes:
Dress Code: Professional business casual (required for interview & work)
Cell Phone Policy: Restricted to designated areas/times (discussed by manager)
Attendance: Consistent and punctual attendance is critical; time off during training strongly discouraged
Must be able to work on-site in a virtual training setting (no personal items such as blankets allowed)
WORKING CONDITIONS:
- May on occasion be exposed to loud sounds and distracting noise levels such as from office equipment.
- The ability to lift up to 30lbs
- Use of computers and technology
Here at Canon Recruiting People are our priority and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences Canon can improve the services and value we deliver to clients employees and customers. At Canon Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate based on race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation please email
Employment Type
Full Time
