Department Secretary - Mood & Anxiety Ambulatory Service
Department Secretary - Mood & Anxiety Ambulatory Service
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Job Description
Through its core values ofCourage Respect and Excellence CAMH is implementing its Strategic Plan:Connected CAMHto transform lives ignite innovation and discovery revolutionize education and drive social change. CAMH is more than a hospital it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system a world where Mental HealthisHealth.
To learn more about CAMH please visit their website at:.
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The Access to Care Program is seeking a full-time temporary Department Secretary to support the Mood & Anxiety Ambulatory Service. Reporting to the Clinical Manager the successful candidate will work collaboratively within a large inter-professional team. The Department Secretary is responsible for welcoming and supporting clients who arrive at the clinics reception area many of whom may be in distress or experiencing mental health symptoms. A warm professional and compassionate presence is essential to creating a safe and supportive environment through frequent telephone and in-person interactions. The role requires the utmost discretion in handling sensitive information and maintaining client confidentiality at all times.
Equally important are the administrative responsibilities which include coordinating clinical appointments using the electronic scheduling system responding to inquiries and managing day-to-day operations such as filing photocopying faxing ordering supplies and other duties as assigned. The successful candidate may also be asked to provide occasional back-up support to other clinics within the program. The successful candidate will be required to work onsite at 100 Stokes Street from Monday to Friday.
The ideal candidate will have completed a one-year Community College diploma in Office Administration or a related field along with at least two year of administrative or secretarial experience. Preference will be given to candidates with healthcare experience particularly in mental health settings. Experience working with individuals in distress or experiencing mental health challenges is essential as is the ability to respond with empathy professionalism and tact.
Strong verbal and written communication skills are required along with the ability to thrive in a fast-paced team-oriented environment. The candidate must be proficient with technology including Microsoft Office applications (Word Excel PowerPoint) web-based databases and electronic communication tools. Familiarity with electronic health records and medical terminology is also required.
The successful candidate will be highly organized detail-oriented and capable of managing multiple administrative responsibilities while maintaining accurate records. Sound judgment problem-solving abilities and the capacity to interpret and apply policies and procedures are also essential. Experience preparing meeting minutes and managing databases is considered an asset. The role requires cultural sensitivity and the ability to engage effectively with clients and colleagues from diverse backgrounds. Bilingualism in French and English or proficiency in another language is considered an asset.
Employment Type
Full Time
