End User Support Technician
End User Support Technician
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Job Description
Summit Design and Engineering Services is a multi-disciplined firm headquartered in Raleigh NC. We partner with clients to deliver innovative practical solutions that strengthen communities and create a lasting impact on the places where we live work and play. With a focus on thoughtful design and resilient results our team has earned recognition across the industry including ACEC/NC Large Firm of the Year (2023) NC Triangle Business Journals Fast 50 for seven years and #323 on the ENR Top 500 Design Firms list for 2025.
Our people are the foundation of our success. Weve built a collaborative growth-focused culture where every voice is valued and every career can thrive. To support our team we offer benefits that go beyond the basics such as student loan reimbursement paid volunteer time education and certification assistance wellness stipends and flexible work options.
We seek individuals who share our commitment to shaping better communities through thoughtful impactful work. If youre ready to contribute your talents alongside some of the industrys best and brightest we welcome you to apply.
Were looking for a skilled and customer-focused End User Support Technician to join our IT team working at our Headquarters in Raleigh. This role delivers high-quality technical support and personalized service to internal users helping resolve complex issues manage user devices and ensure seamless access to IT services across the organization.
Responsibilities:
- Provide Tier 1 and Tier 2 support for hardware software and peripherals.
- Provision configure and deploy user devices and equipment.
- Deliver 1:1 training on IT systems tools and best practices.
- Collaborate with IT and business teams to identify and resolve recurring issues.
- Maintain accurate documentation of support activities.
- Stay current on emerging technologies to improve support services.
- Provide on-site and remote support with occasional travel to satellite offices (primarily NC and VA).
Required Qualifications:
- Minimum high school diploma with 5 years in end-user support or IT service delivery.
- Strong problem-solving skills and ability to work independently.
- Excellent written and verbal communication.
- Proficiency in hardware/software troubleshooting Windows OS M365 (O365 Teams) and iOS (iPads).
- Working knowledge of Zoom and MS Teams conference room issue troubleshooting.
- Valid drivers license ability to drive and acceptable motor vehicle record.
- Ability to lift up to 50 pounds on occasion bend stoop kneel and reach above head
Preferred Qualifications:
- IT certifications (CompTIA Microsoft Apple).
- Familiarity with Microsoft Intune for MDM provisioning and patching.
- Experience with architecture/design software (AutoCAD Revit Bluebeam Civil 3D Bentley).
- Knowledge of Azure Active Directory and basic networking.
- PowerShell scripting experience.
Summit Design and Engineering is an Equal Opportunity Employer. E-verify.
A background check including a criminal and driving record check will be performed. A criminal conviction will not automatically disqualify a candidate. Many factors will be considered when a conviction is present.
Required Experience:
IC
Employment Type
Full-Time
