Sr. Facilities Coordinator
Sr. Facilities Coordinator
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Job Description
Job Title
Sr. Facilities CoordinatorJob Description Summary
Assist with the operation troubleshooting diagnostics housekeeping and repairs on commercial buildingsJob Description
POSITION SUMMARY
The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supporting the facility management team with on-going facility and team related responsibilities.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide general overall facility management services including continuous monitoring of office/facility
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Follow up with clients to ensure customer satisfaction
Respond to all facility inquiries and complaints verify problem and take the necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for the service and repairs of equipment
Follow protocol for effective building-specific maintenance and safety procedures
Maintain on-going communication with contractors client and team
Assist with the inspection of the sites within the assigned building portfolio
Create work orders and assign work orders to the engineering staff subcontractors and vendors
Report on open and closed work orders and check the status of open work orders with the assigned party
Request review and submit work orders bids and proposals from vendors
Verify final invoice pricing and process payments in a timely manner
Assist in the monitoring and assessment of vendor performance
Train vendors on work order and billing procedures
Manage complex work orders such as environmental issues and disaster recovery
Manage service and performance of vendors and landlords for timely completion of jobs
Create and record appropriate written communication between all parties
Schedule and document maintenance and repairs on building equipment
Communicate frequently with client landlords and vendors to resolve issues and provide project status updates
Provide process and procedures training and direction to new associates
Coordinate special events in support of client
Assist with measuring and reporting key performance indicators against service level agreements
Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Customer Focus
3. Initiative
4. Sense of Urgency
5. Multi-Tasking
6. Detail Oriented
7. Financial Knowledge
8. Time Management Skills
9. Team Oriented
IMPORTANT EDUCATION
High school diploma or a General Equivalency Diploma (GED) required
Associates or Bachelors degree in facilities management building business or other related field preferred
IMPORTANT EXPERIENCE
A minimum of 3-5 years of experience in an administrative accounting or tenant services capacity
Experience with data entry expansive reporting filing answering phones scheduling and communications
Previous customer service experience
Prior experience working in the facilities/property management commercial real estate or professional services industries preferred
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
The compensation for the position is: $38.46 - $38.46 CAD HourlyCushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.Cushman & Wakefield sengage respecter lquit en matire demploi. Notre objectif est doffrir un milieu de travail diversifi inclusif et exempt dobstacles. Si vous tes une personne handicape et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccder toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: Cushman & Wakefield
Required Experience:
Senior IC
Employment Type
Full-Time
