Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- 401(k) matching
- Competitive salary
- Training & development
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. Additionally you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow with us as we grow throughout the Greater Richmond Virginia area and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move youve been looking to make and if you meet our qualifications we want to talk with you.
Contact us today!
This opportunity will start at part-time around 25 hours a week and lead to full-time very quickly!
Our office is in Ashland VA and here is just some of what we have to offer:
- Competitive pay ranging from $18-$22 per hour (based on experience level)
- Paid holidays to celebrate with your loved ones.
- Opportunity to work with the prestigious Helpful brand.
- Comprehensive training on our services and customer engagement strategies.
- Supportive team environment with a focus on collaboration and success.
- Opportunities for professional development and advancement.
- IRA with match.
- Maintain customer information and schedule work within the Service Titan CRM system Service Titan is a huge PLUS.
- Give detailed information so the Craftsman has a very good idea of the tasks within the job prior to the night before call.
- Check in on job details as they come in from the field.
- Handle re-scheduling as directed from the field.
- Continually checking the answer service emails for calls that may have slipped in during other conversations.
- Return all phone calls within the day.
- Solve operational problems as they happen.
- All office to client communication including phone calls letters and follow up.
- High school diploma or GED
- Adaptive to technology- experience with email and MS Office
- Strong customer service skills
- Excellent written and verbal communication skills
- Great multitasking and prioritization skills
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
