Senior Analyst, Service Design
Senior Analyst, Service Design
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Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology compassionate service and world-class user experience design.
As a Service Design Analyst you will be responsible for optimizing and monitoring Collective Healths service offerings and workflows to optimize for the end users experience in a way that is scalable and sustainable. You will work closely with the various enabling business partners to ensure operational readiness optimize current workflows and processes as well as create and roll out new service offerings that will exceed our members and clients needs.
What youll do:
- Provide key support in the rollout and implementation of new Service Offerings for Collective Healths Customer Experience teams including developing and gathering requirements and ensuring solutions meet business needs.
- Ensure Operational readiness by partnering with critical support functions KM Learning Prod Ops and WFO.
- Evaluate business processes and workflows anticipate requirements uncover areas for improvement and develop and implement solutions.
- Conduct meetings and presentations to share ideas and findings across all levels.
- Document and clarify departmental processes and procedures to ensure accurate operational efficiency within departments and across departments.
- Must be able to communicate effectively and clearly express ideas to business partners and represent the interests of the business.
- Participate in design development and implementation of large and complex enterprise wide applications.
- Must be able to manage multiple projects develop project plans and monitor performance.
- Partner with enabling stakeholders to drive projects within department from conception to completion with minimal guidance; identify and communicate conflicting needs; handle bottlenecks expeditiously and proactively; track and facilitate follow-through.
- Must demonstrate leadership; earn and maintain credibility trust and support.
- Assist in training new team members.
- Mentor new and existing team members.
- Operate as an escalation point for team members regarding questions.
- Assist in peer reviewing work and providing feedback to team members.
- Maintain expert level SD industry best practices and share best practices with the team.
- Act as a lead for the major projects that the full team is supporting.
- Represent SD team for the business during change management efforts.
- Assist in reviewing documenting and building team processes and training.
- Cover for manager in business partner meetings and sending team status updates as needed.
To be successful in this role youll need:
- Three or more years of professional business experience
- Three or more years of experience in a project leadership role; with proven success in role
- Experience working in a service or operations environment required healthcare experience preferred
- Exceptional analytical and conceptual thinking skills
- Excellent verbal and written communication skills
- Ability to complete tasks with minimal guidance
- Ability to manage multiple priorities and projects daily
- Advanced technical skills
- Excellent documentation skills
- Experience creating detailed reports and giving presentations
- A track record of following through on commitments
- Excellent planning organizational and time management skills
- A history of leading and supporting successful projects
- Ability to lead through change and mitigate risks associated with change
- Ability to mentor and provide meaningful feedback to peers
- Ability to lead peers through team projects
- Maintain a high level of professionalism and performance with minimal coaching or guidance from leader.
- Successful track record of implementing impactful service design changes while meeting high quality standards project timelines and commitments and with minimal coaching or guidance from manager.
Pay Transparency Statement
This is a hybrid position based out of one of our offices: Plano TX or Lehi UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the salary you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range
Why Join Us
- Mission-driven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
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Senior IC
Employment Type
Full Time
