Position: Parts Advisor
Department: Service Reports To: Parts Manager FLSA Status: Non-Exempt
Job Summary
The Parts Advisor is responsible for the identification sourcing and provision of automotive parts and accessories in support of service department operations and external customer needs. This position requires direct interaction with customers service personnel and vendors to ensure the timely and accurate delivery of required components. The parts advisor will maintain inventory accuracy process sales transactions and uphold company policies and customer service standards.
Essential Duties and Responsibilities:
Assist internal and external customers in identifying appropriate parts and accessories based on technical specifications and product knowledge.
Accurately process customer orders including sales transactions payments returns and warranty claims in accordance with company policy and applicable laws.
Monitor manage and maintain parts inventory levels to ensure sufficient stock for retail and service operations.
Collaborate with service technicians to ensure timely fulfillment of parts requests in support of repair and maintenance activities.
Maintain orderly safe and clean parts storage areas and ensure proper labeling and organization of inventory.
Utilize inventory and point-of-sale systems to document transactions track inventory and generate reports as needed.
Other job duties as assigned.
Qualifications:
Education and Experience:
High school diploma or GED (required)
Associates or Bachelors degree in business or related field (preferred)
Minimum of one (1) year of experience in a customer service parts or technical support role within an automotive or similar environment
Familiarity with manufacturer service protocols and warranty claim procedures
Skills:
Working knowledge of automotive systems components and related repair processes
Strong customer service and sales orientation
Effective communication and interpersonal skills
Ability to work collaboratively in a fast-paced team-oriented environment
Attention to detail and accuracy in data entry and order fulfillment
Work Environment:
Must be able to lift and/or move parts weighing up to fifty (50) pounds on a regular basis
Required to stand walk throughout the workday
Exposure to moderate to high noise levels and variable environmental conditions including heat cold dust.
FLSA Status Classification:
This position is classified as Non-Exempt under the Fair Labor Standards Act and is therefore eligible for overtime pay for hours worked in excess of 40 in a workweek. The employee is entitled to meal and rest breaks in accordance with applicable state and federal labor laws.
Parts Advisor
