Senior Parts Specialist
Senior Parts Specialist
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Job Description
Do you enjoy hands-on work Do you like solving puzzles Are you motivated by seeing your contributions come to life Our manufacturing team specializes in supporting the lifecycle of our machines and products. Our team is dedicated to consistency fit finish machine integrity and manufacturing excellence.
We offer rewarding challenging opportunities throughout the world across multiple packaging segments. If you are detail-oriented and focused on continuous improvement we want to talk to you.
Do we have your attentionKeep reading.
The ideal candidate will combine strong customer service skills with deep technical knowledge of our products and systems collaborating closely with field service technicians warehouse staff and accounting to support efficient parts operations. Reporting to the Director of Operations this position plays a vital role in building customer confidence driving operational excellence and supporting business growth.
Does this work interest you
Serve as the main point of contact for customer inquiries regarding aftermarket parts providing accurate information and timely support.
Research and verify part numbers pricing and availability to ensure correct order processing.
Manage post-sale follow-up to address customer concerns delays and maintain strong relationships.
Support warehouse activities including shipping receiving order fulfillment inventory audits and cycle counts as needed.
Assist Field Service Technicians with parts coordination to ensure efficient service delivery.
Utilize inventory management software to maintain accurate stock levels and generate reports for management.
Proactively identify critical spare parts needs and promote preventative maintenance spares to customers.
Collaborate with internal teams such as accounting engineering and operations to ensure smooth parts ordering and project completion.
Whats in it for you
Theres no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open communicative environment that fosters individual initiative. We pride ourselves on being a company where people choose to build a career.
In addition to growth opportunities as a ProMach employee you receive more than just a paycheck. Total compensation includes your pay (base salary) very comprehensive medical/dental programs as well as life insurance a generous paid time off program and a retirement savings plan with a company match. And because we understand the importance of feeling protected there is no waiting period for benefits you are eligible on your first day of employment!
Hourly range: $36.00 - $39.00
If this sounds like you we want to connect!
Strong technical aptitude with the ability to read and interpret mechanical drawings bills of materials and basic mechanical and electrical concepts.
Excellent customer service skills with the ability to build and maintain positive relationships.
Effective verbal and written communication skills for clear correspondence and teamwork.
Experience working with ERP systems; familiarity with Salesforce is an advantage.
Proficient in Microsoft Office applications especially Word Excel and PowerPoint.
Strong analytical and problem-solving skills with the ability to multitask and prioritize tasks to meet deadlines.
Highly organized with strong planning skills and attention to detail.
Bilingual in English and Spanish is preferred but not required.
We have the rewards opportunities and market strength of a large organization combined with the entrepreneurial culture of a small fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify the employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Required Experience:
Senior IC
Employment Type
Full-Time
