Contact Centre Manager â AAMI, Suncorp & GIO
Contact Centre Manager â AAMI, Suncorp & GIO
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Contact Centre Manager AAMI Suncorp & GIO
Job No: 677038
Brisbane - Inner Suburbs & CBD
Permanent Full Time
Insurance
Pay Band 6
- Lead high-performing customer teams across iconic Australian brands
- Drive transformation and performance in a purpose-led organisation
- Brisbane CBD location with flexible hybrid working
Lead customer-facing teams across AAMI Suncorp & GIO to deliver exceptional service drive performance and embed transformational change. This is a strategic leadership role focused on growth customer obsession and operational excellence.
What Youll Do
- Lead the Consumer Contact Centre to deliver service excellence customer satisfaction and profitable growth
- Champion a high-performance culture that balances financial outcomes customer experience and risk maturity
- Drive the Ethos Productivity Program to embed best practices and continuous improvement
- Enable transformational change through effective leadership coaching and capability development
- Collaborate across ASG centres to ensure consistency operational efficiency and shared success
- Manage operational budgets and ensure compliance with internal policies and external regulations
What Youll Bring
- Proven experience leading large customer service teams in insurance financial services or contact centre environments
- Strong commercial acumen with the ability to use customer insights to drive performance across key metrics
- Advanced coaching and change management skills to lead transformation and capability uplift
- Confident communicator with the ability to influence senior stakeholders and simplify complex ideas
- Skilled in operational planning risk management and driving cultural alignment across diverse teams
- A passion for building safe inclusive and resilient workplaces where people thrive
What Youll Enjoy
Access our award-winning Shine platform your central hub for exclusive perks wellbeing support career development and recognition. Shine has been recognised for excellence in employee experience making it easier than ever to access what matters most to you.
- Hybrid working flexible leave 20 weeks paid parental leave and up to 4 days paid flexible leave annually
- Paid study support career breaks on-the-job learning and a $1000 referral bonus
- Free wellbeing coaching a dedicated Employee Council and confidential EAP access
- Discounts at 400 retailers insurance savings gym memberships and reduced super fees
- Paid volunteer leave donation matching and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to a confidential conversation.
ConsumerCSASGContact Centre Manager
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
Dont see a job for you
Dont see your dream job posted No problem sign up for job alerts and well let you know once something becomes available.
Sign Up TodayRequired Experience:
Manager
Employment Type
Full-Time
