LOA Intake Compliance Coordinator - Admin

Job Title: Leave Compliance Coordinator
Location: Tampa FL 33647
Schedule: Monday Friday 9:30 AM 5:30 PM (Shift 1)

Under the general guidance of the team supervisor the Leave Compliance Coordinator is responsible for administering clients Family Medical Leave Act (FMLA) policies applicable state and concurrent leave requirements and performing clerical duties to support the administration and operational functions of the unit.

• Assist associates with leave of absence requests and guide them through the process

• Manage leave line for phone calls case setup and answer questions from associates

• Handle caseloads for multiple clients by processing tasks and updating case notes

• Process all FMLA and concurrent state/company leave paperwork according to established procedures and laws

• Provide timely and accurate responses to consultants associates and management regarding day-to-day issues and activities

• Administer FMLA policy and concurrent state/company leaves

• Review LOA/vendor documentation for accuracy and completeness

• Make recommendations to approve or deny FMLA requests based on federal regulations; approve/deny concurrent leaves based on requirements

• Administer multiple shared email boxes and distribute notifications appropriately

• Coordinate correspondence forms and other documents via the claim system

• Generate and analyze reports as required

• Maintain and review files including intermittent time recording patterns and usage

• Assist management with leave of absence situations and provide guidance within policy and legal guidelines

• Support the team by processing mailings for multiple clients

• Maintain compliance with standards and federal/state regulations

• Contact providers for clarification as needed

• Support management with special projects as necessary

• Associates degree or equivalent combination of education and experience

• 2 5 years of FMLA/absence management claims handling

• 1 year of experience administering company leaves of absence

• Excellent customer service skills and ability to manage difficult and stressful situations

• Strong written and verbal communication skills with ability to facilitate strong working relationships

• Ability to manage business expectations and resolve concerns by communicating status and issues

• Ability to prioritize and escalate customer issues effectively

• Strong analytical skills and ability to interpret multiple facts